Knowledge Base Pro Capture Content

How to check the serial number of Magewell products

Article ID: 000020003 All products

This topic describes how to check the serial number of various Magewell product series.

Pro Capture Family, Eco Capture Family

Method 1: On device package

Example of capture card's serial number

Find the serial number on the package of your capture card.

Method 2: On device

Example of capture card's serial number

The stickers on the capture card are printed with serial number and P/N code. The first set of code is the serial number.

Method 3: Through driver panel (for Windows)

View serial number in the driver panel
  1. Call the driver panel of capture card.
  2. Enter the Info tab page to view the Serial number.

Method 4: Through command line (for Linux)

View device information in the Terminal
  1. Run the following command in the Terminal to view the device information.
    • For Pro Capture card, run: mwcap-info -i
    • For Eco Capture card, run: mweco-info -i
  2. Under Device, view the Serial number.

USB Capture (Plus) Family

Method 1: On device package

Example of USB Capture's serial number

Find the serial number on the package of your capture device.

Method 2: On device

Example of USB Capture's serial number

Check for the product serial number (S/N) at the back of your capture device.

Method 3: Through USB Capture Utility

View the serial number in USB Capture Utility V3
This method applies when only one USB Capture is connected to the host.
  1. On the host to which USB Capture is connected, open USB Capture Utility V3.
  2. If multiple USB Capture devices are connected to the host, select a device at the top of USB Capture Utility.
  3. Enter the Info tab page to view the Serial number.

Ultra Stream / Ultra Encode Family

Method 1: On device package

Example of Ultra Stream's serial number

Find the serial number on the package of Ultra Stream / Ultra Encode.

Method 2: On device

Example of Ultra Stream's serial number

Find the serial number on the back of your device.

Method 3: Through Web UI

Example of Ultra Stream's serial number
  1. Log in to the Web UI of your device.
  2. Access the About tab page, and check Serial Number in the About area.

Pro Convert Family

Method 1: On device package

Example of Pro Convert's serial number

Find the serial number on your device package.

Method 2: On device

Example of Pro Convert's serial number

Find the serial number on the back of your device.

Method 3: Through Web UI

Example of Pro Convert's serial number
  1. Log in to Pro Convert Web UI.
  2. Enter the Dashboard tab page, and then view the Serial number under the Pro Convert category.

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