Knowledge Base
Usb Capture Plus
Content
Article ID: 000050024
USB Capture Utility , Pro Capture Utility , Capture Express , Bridge for NDI
In the software upgrade process, failures to detect updates and download new version are usually caused by poor network connection. Please follow these steps to check the network connection:
1Check the network connection of the system
In the Windows Start menu, click Settings >
Network & Internet. If "No Internet access" is displayed (pictured at right), check
whether the network cable is connected or contact your network administrator.
2Check if the firewall blocks the software from communicating over the network
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