Knowledge Base Pro Capture Content

MacOS can't recognise devices after installing the new driver of Pro Capture

Article ID: 0001050003 Pro Capture AIO, Pro Capture AIO 4K, Pro Capture AIO 4K Plus, Pro Capture Dual DVI, Pro Capture Dual HDMI, Pro Capture Dual HDMI 4K Plus LT, Pro Capture Dual SDI, Pro Capture Dual SDI 4K Plus, Pro Capture DVI, Pro Capture DVI 4K, Pro Capture HDMI, Pro Capture HDMI 4K, Pro Capture HDMI 4K Plus, Pro Capture HDMI 4K Plus LT, Pro Capture hexa CVBS, Pro Capture Mini HDMI, Pro Capture Mini SDI, Pro Capture Quad HDMI, Pro Capture Quad SDI, Pro Capture SDI, Pro Capture SDI 4K Plus

Pro Capture
Upgrade

On some Mac computers with older drivers of Pro Capture series installed, when upgrading the capture card to V1.4.44 and above drivers, the system fails to recognise the device after successful installation.

Problem Cause:
On the Mac computer where the old version of the driver has been installed, the system has cached information about the old version. You need to manually delete the cached information about the old version before the new version of the driver can be loaded normally.

Solution Steps:

  1. Turn on the Mac computer in recovery mode.
    Note: It is recovery mode, not safe mode.
  2. Enter the following command in recovery mode:
    kmutil trigger-panic-medic --volume-root /Volumes/<YourVolumeName>
    <YourVolumeName> refers to the name of the partition where MacOS is installed.

 

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