On some Mac computers with older drivers of Pro Capture series installed, when upgrading the capture card to V1.4.44 and above drivers, the system fails to recognise the device after successful installation.

Problem Cause:
On the Mac computer where the old version of the driver has been installed, the system has cached information about the old version. You need to manually delete the cached information about the old version before the new version of the driver can be loaded normally.

Solution Steps:

1. Turn on the Mac computer in recovery mode.
   Note: It is recovery mode, not safe mode.
2. Enter the following command in recovery mode:
   kmutil trigger-panic-medic --volume-root /Volumes/<YourVolumeName>
   <YourVolumeName> refers to the name of the partition where MacOS is installed.