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USB Modem supported by Magewell Products

As standalone devices, Ultra Stream, Ultra Encode and Director Mini can be used with a USB modem to get wireless network connection to do streaming. We have tested and validated the following ones in our lab to be compatible with our products. Till December 21st, 2023, the validated USB Modems include: If you're willing to ship your USB modems that are not included in the table above, we would love to test and validate it for you. For such requirement, please email to sales@magewell.com. If you have any questions regarding how to use the feature, please refer to the user manual of your device.

What can the USB-C port of Director Mini be used for

The USB-C port of Director Mini is a USB 3.0 Type-C port, and provides multiple functions for free usage. Connect to computer to transfer fileTap "> Settings > USB Type-C", and select "MTP mode" to transfer files between Director Mini and the computer. Connect to computer to output audio and video Tap "> Settings > USB Type-C", and select "UVC + UAC mode" to output audio and video to streaming software, such as Zoom and Skype. Connect to a USB HUB for more usageYou can use a USB HUB to connect a WEBCAM for audio and video input, or connect a USB flash drive for file transfer, or a USB keyboard for shortcuts control, etc. Output audio and video to an external screenIt also serves a display port to connect to an external screen, such as a monitor and HDTV, supporting 1920x1080@60hz or 1920x1080@50hz, which changes along with the show's frame rate. You can use a Type-C to HDMI / VGA / DP adapter to connect the USB-C port to the external screen, and select content to display on the external screen according to the prompt. It supports displaying clear program, duplicating the device screen, looping HDMI 1 or HDMI 2.Besides, when Director Mini is connected to an external touchscreen and set to "Duplicate Screen", you can use the external touchscreen to control the device, so as to enlarge your canvas for better scene editing, annotation, etc. * Notice for using the external touchscreen to control Director Mini: The external touchscreen must support HID multi-touch function (no need of driver). Connect the touchscreen and Director Mini with a Type-C to Type-C cable. If you use a Type-C adapter, please connect the Touch Function port of the touchscreen to the device. For details, please refer to your touchscreen's user manual. Select Duplicate Screen as the displayed content. The external touchscreen should keep the full screen mode and the same orientation as the Director Mini device.

How to use TouchOSC to control Director device

Director device is compatible with multiple OSC enabled apps, such as TouchOSC. We provide a sample layout program for TouchOSC, which helps you start using OSC control quickly and easily. The following introduces how to connect the TouchOSC app with Director device and get to start use the sample layout. Go to TouchOSC to download the TouchOSC app. On the Director device, go to > Settings > OSC Remote Control,  turn on Enable OSC, and set the following information. Host: enter the IP address of the device installed with TouchOSC, enabled app, which is used for Director device sending messages to the app (TouchOSC serving as the receiver）. Port (outgoing): enter the number of outgoing port. It can be entered in the TouchOSC app as the destination for the app sending messages to Director device. Port (incoming): enter the number of incoming port. It can be entered in the TouchOSC app to listen for received synchronization messages from Director device (TouchOSC serving as the receiver）.  Local IP address: view the IP address of Director device. Open TouchOSC, click the chain link button on the toolbar to open the Connections configuration window. Switch to the OSC tab page, enable the checkbox next to Connection 1, select UDP from the drop-down box and enter the following information. Host: The IP address of Director device. Send Port: The Port (incoming) you've set on Director device. Receive Port: The Port (outgoing) you've set on Director device. Click File > Open... , and open the Director OSC layout file. Click the play button on the toolbar to switch to control surface view Start to control Director device via the control surface. For more information about how to use TouchOSC, please go to Introduction TouchOSC.

What to do if Director Mini restarts?

1. Crash and Restart of Director Mini Main Program Analysis:  There are various factors that may cause the main program to crash and restart, which has a certain degree of randomness and is related to the execution of some complex operations. It is difficult to discover all of them during testing. The restart of the main program can quickly recover services and protect user data. Developers can fix the problems and improve the program according to the generated crash logs, ensuring the stable operation of the system. Diagnostic Method: When it is the crash and restart of main program, it only takes 2 to 3 seconds to restart and does not show the white MAGEWELL logo. Solution: As long as such main program crash occurs, you can export the crash log and send to Magewell Support team for analysis and repair. For details, refer to How to export crash log of Director Mini.    2. Overloading with too many external devices causes insufficient power supply, resulting in the device rebooting Analysis: Director Mini can connect external USB cameras, monitors, 4G dongles (USB modem), and other devices. If these devices do not have their own power source and rely on the DM for power, their high power consumption may exceed Director Mini's power supply capacity. Director Mini can currently provide a maximum of 18 watts. If the power consumption exceeds this value, the device will reboot. Diagnostic Method: When the device reboots, you will see the white MAGEWELL logo that was displayed when powering on (refer to the figure below). Generally, it takes 20 to 30 seconds for the reboot process to complete. Solutions: Connect power to the external device, but not taking power from Director Mini. Unplug any unnecessary USB external devices. Replace the external device with one that has lower power consumption. Replace the power supply with a higher-powered one, such as 12V/3A.   3. Device temperature getting too high Analysis:  When the device has a lot of complex scenes created, pushing the CPU/GPU to their limits for a long time, it may lead to high temperatures. Installation defects in the device, such as poor contact or looseness of the internal heat-conducting pad, can also cause high temperatures even with low CPU usage. Diagnostic Method: Swipe down from the top of the screen to open the control center, tap on "Device Status," and check the device temperature (refer to the figure below). If the device temperature exceeds 70 degrees and the fan speed goes over 4000 rpm, it can be considered as overheating. Furthermore, observe the CPU usage. If the CPU is below 50% but the temperature is still above 70 degrees, it indicates poor internal heat conduction contact, requiring a recall for reprocessing. Solution: Reduce the number of scenes or sources within scenes in the show. Send back for repair if it is poor heat dissipation contact.

How to transfer files with computer via MTP mode

If you need to transfer files between your device and computer, please go to > "Settings" > "USB Type-C" on your device, select "MTP Mode", and then select the appropriate transfer method according to your computer system.   Windows Connect the "OUT" port of your device to your computer using the USB-C cable. Open "File Explorer" on your computer and find the device, such as "Director Mini", in "This PC" on the left side. Mac Mac needs to install software that supports Android file transfer. Here describes two available software. Using Android File Transfer Install "Android File Transfer" on your computer. Open "Android File Transfer" and drag it to "Applications". Connect the "OUT" port of your device to your Mac using the USB-C cable. Open "Android File Transfer" to access files and folders on your Director device. Using OpenMTP Install OpenMTP on your computer. Open the OpenMTP software and drag the OpenMTP software to "Applications". Connect the "OUT" port of your device to your Mac using the USB-C cable. Open OpenMTP and you will see files of Director device on the right side of the window.  

How to use DJI SDR Transmission on Director Mini

The combination of Director Mini with the DJI SDR Transmission equipment provides a one-stop solution for video creators, achieving seamless integration of receiving, monitoring, recording, and streaming, significantly enhancing the flexibility and efficiency of video production, especially in complex environments. Video creators can enjoy a more efficient and stable video production experience. Whether in open spaces or urban environments, the device ensures high-quality transmission of video signals, providing strong technical support for video creation. Connecting Devices Connect the Video Source: Connect the DJI SDR transmitter to your video source (such as a camera, camcorder), ensuring a stable and lossless signal connection between the source and the transmitter. Create a Scene: On the Director Mini, create a new scene and select the HDMI source, such as HDMI 1. Connect the Receiver: Connect the HDMI port of the DJI SDR receiver to the HDMI 1 port of the Director Mini.  Real-time Monitoring and Operations: After the connection is made, the video source is immediately displayed on the Director Mini. At this point, you can perform real-time editing, recording, or streaming. Additionally, through the small screen on DJI SDR Transmission devices, you can monitor real-time signal strength, transmission rate, and other key information to ensure transmission quality.   Test Results Performance in Unobstructed Environments In an open environment without obstructions, such as urban roads, the DJI SDR transmission equipment maintains stable video signal transmission within a range of 200 meters.  Performance in Obstructed Environments In environments with obstructions, such as urban areas with tall buildings, the DJI SDR transmission equipment guarantees stable video signal transmission within a range of 100 meters.

How to use DJI OSMO Pocket 3 on Director Mini

With Director Mini paired with the DJI Osmo Pocket 3, you can shoot high-definition videos on the go and perform real-time editing, replay, recording, and streaming, enabling free video creation.      Connecting the Osmo Pocket 3 and Director Mini via a USB-C cable 1. Connect the USB-C port of Osmo Pocket 3 to the USB-A or USB-C port of Director Mini. 2. Create a scene on Director Mini and select a Webcam source, such as WEBCAM1. 3. Rotate the screen of Osmo Pocket 3 to start capturing footage. Wait for the webcam to be ready, and the video should appear on Director Mini at this point. 4. Now, you can use Osmo Pocket 3 to shoot videos, and start editing, recording or streaming on Director Mini.   Connecting the Osmo Pocket 3 and Director Mini via RTMP Create a RTMP Push scene on the Director Mini, remembering the streaming address at the bottom of the page when you create it. Open the DJI Mimo app, and ensure it has connected with your Osmo Pocket 3. Slide the bottom menu to "LIVESTREAM". Select RTMP, and tap "Start Livestreaming Settings". The app starts preparing to livestream. Wait for about 15 seconds and stay on app screen. Connect the Osmo Pocket 3 to the same network as the Director Mini in "Camera Network Status". Enter the RTMP streaming address from the first step. Slide the phone page for more settings. Tap "Start Livestream" and wait a few moments for the footage captured by your Osmo Pocket 3 to appear on your Director Mini. At this point, you can use your Osmo Pocket 3 to shoot videos, and start editing, recording or streaming on Director Mini.  

How to use Magewell Director Plugin for Stream Deck

Since Sep 2024, Magewell has released the official plugin for Stream Deck, Magewell Director Plugin. It is designed to enhance production workflows by enabling seamless control of Director devices through Stream Deck, making the process significantly easier and more efficient. Supported Magewell devices: Director Mini（Firmware V3.0 and above） Director One（Firmware V3.0 and above）   Before using the plugin, you may need to prepare a few things. A Stream Deck device. The plugin currently supports the following Stream Deck models: STREAMDECK NEO STREAMDECK STREAMDECK + STREAMDECK XL STREAMDECK MINI Go to Downloads | Elgato to download the Stream Deck based on your OS, Mac or Windows, and install it on your computer. Go to Stream Deck Plugins | Elgato Marketplace to get the Magewell Director plugin to your account.  Your computer and the Director device should be in the same LAN.    Now let's start. Plug a Stream Deck device to your computer. Open the Stream Deck app, you will find the plugin on the right. If you haven't got the plugin from the marketplace, you can download it here, and then double-click the downloaded file. It will be automatically installed.  (Optional) If your Stream Deck device has dials, such as Stream Deck +, select the Stream Deck + in the upper left corner, and click "Keys" or "Dials" in the upper right corner to switch functions supporting Keys and Dials. On the Stream Deck app, drag a function to one box. Click "Input IP Address". Input the IP address of your Director device, and click "Connect". You can view the IP address of Director device in Control Center by swiping down from the top of the screen.   Click the arrow of the dropdown box of "Function", and select a function. Some functions need more selections or settings, please follow the on-screen guide. You can enter a Title if needed. Drag more functions to the boxes left to customize your profile. Use keys and dials on the Stream Deck device to perform the functions.   Example 1: Set to switch to the scene named as HDMI 1 Drag and drop "Scene" to one box. Click the arrow of the dropdown box of "Function", and select "Switch to the specific scene". Click the arrow of the dropdown box of "Scene name", and select "HDMI 1". Press the key on your Stream Deck device to switch to the "HDMI 1" scene.   Example 2: Use a dial to adjust video progress. Go to the Dials tab. Drag and drop "Video" to a circle box. Rotate the dial on your Stream Deck device to adjust video progress.  

What to do when an NDI source jitters

If the image of an NDI source jitters, try the following steps: Check Network Stability: Ensure you’re on a stable network. If unstable, switch to a reliable connection. Adjust URL Settings in Scene Editor: Increase Buffer Duration. Change Transport Mode from UDP to TCP or RUDP. Enable Ignore video PTS.