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Can the HDMI-4K card with two HDMI interfaces capture two 4K video stream at the same time?

No. Only one interface can capture video at a time. When both interfaces have data passing through, you can choose one channel to capture video.

How to capture 3D signals

1Download the driver Go to Download Center > Product Family, select GN1, and then download the driver. 2Modify the INF file of the driver and then install the driver Open the XI200XE_MINI.inf file in the driver directory. Look for the line where the string "EnableCombinedVideo" locates, and then change "0x00010001,0" to "0x00010001,1" at the end of the line. Save the INF file and then install the driver. 3Add the video capture device Run DirectShow or SDK and a new combined video equipment will be enumerated (by default, only two video capture device can be enumerated). You can go to Download Center > Capture SDK to download SDK. 4Record the 3D video Open the Combined video device, and then the 3D signal will be transmitted through two DVI-I interfaces and capture as a side-by-side 3D video.

How to adjust volume on Windows

Adjust the volume of playback device Right-click the Volume icon in the Windows Taskbar, and then select Playback devices from the context menu to open the Sound dialog box. In the Playback tab page of the Sound dialog box, select the playback device that is related to your capture device and then click Properties. In the Properties dialog box of playback device, enter the Levels tab page and then adjust the volume of playback device. Adjust the volume of recording device In the Recording tab page of the Sound dialog box (which has been mentioned at step 1 in Adjust the volume of playback device), select the recording device that is related to your capture device and then click Properties. In the Properties dialog box of recording device, enter the Levels tab page and then adjust the volume of recording device. If there is any problem with the volume adjustment when you are using Pro Capture Family/Eco Capture Family/First Generation Capture Device, please update the driver to the latest version.

View Magewell capture device on Windows

In Device Manager, expand Sound, video and game controllers, then you will find Magewell capture devices.

Can't install driver in Linux TX2

Linux TX2 requires that the kernel modules be compiled before installing drivers. Do the following steps in the Linux Terminal: Run cd /usr/src/Linux+Tab Run sudo make modules_prepare Or Run cd /lib/modules/linux+Tab/build/ Run sudo make modules_prepare If the problem still exists, we recommend that you update the system.

Can't use or find Magewell capture device on MacOS

1Is the indicator light on your capture device off? If you find that the indicator light is off, it may be caused by loose connection or hardware defects. Please do as follows: Make sure the card is properly mounted in the slot. Power off your computer before removing or mounting the PCIe capture card. If there is no problem with the cables and interfaces, your capture device might have hardware problems. Please contact us for return-to-factory service. 2(For PCI cards only) Have the firmware and driver been installed? For PCIe capture card users, restart your computer and then go to Download Center on the Maggewell website to get the latest firmware and driver and install them. Enter System Preferences > Security & Privacy > General. If system software from Magewell was blocked from loading, click Allow. 3Can the video capture software find and use your capture device? If the video capture software cannot find or use your capture device, please check the privacy settings of the system: Enter System Preferences > Security & Privacy > Privacy. Click Camera in the left list of the Privacy page, then select capture software to allow it to access your camera. Click Microphone in the left list of the Privacy page, then select capture software to allow it to access your microphone.

Will the recorded file be damaged if the input signal is lost during recording?

Signal loss will not damage the recording file. However, during the period of losing input signal, the captured images will be all black.

Screen shows "No Signal" or "Unsupported Signal" when I use Magewell capture device

1Check if the resolution of the signal source exceed the processing range of the capture device Please refer to the tech spec of the capture device on the Magewell official website. The highest supportable resolution can be found in the Input Features section. 2Check if the signal source works normally Connect the signal source to other receiving devices (such as TV). If the other receiving devices cannot display videos normally, the problem should come from the source. Or connect your capture device with other signal source. If the capture device works normally, the problem should come from the original source. 3Check the status of cables and interfaces Use the recommended brands of cables or use the Mini Repeater HDMI 4K to enhance the signal. Mind the length of cables. If the cable is too long, the quality of signal transmission will be damaged. For USB Capture (Plus) devices, make sure they are used with the original USB 3.0 cables provided by Magewell. Check if all interfaces are firmly connected. If there are any worn interfaces, use alcohol pads to wipe the interfaces. If there is a adapter between the signal source and the capture device, replace the adapter. If there is a signal splitter, connect the source directly to the capture device. 4Steps for HDMI devices Make sure the signal source is not encrypted by HDCP because HDCP signals are not allowed to be captured according to the law. Reset the EDID. (See How to reset the EDID of HDMI capture device)

Do Magewell products support HANC/VANC data extraction?

Both the Pro Capture and Eco Capture Family's SDI capture cards support HANC/VANC data extraction. Note that you must use the Magewell SDK to do this.

When I use the computer's graphics card as the input source, the actual resolution of the output video is different from the resolution I set

To solve the problem, open the control panel of the graphics card, and then set the Scaling to Customize Aspect Ratio.