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How to turn on/off AP mode for Ultra Encode

AP mode is on by default. You can go to Network > AP section to turn on/off the AP mode and change AP password.

Can I set one live stream server to use the main stream and the other to use the sub stream when using Ultra Encode

Yes. You can select the main stream or sub stream for each session.

Can Ultra Encode stream to multiple destinations at the same time

Allow simultaneous sessions over the same streaming protocol. Up to 6 sessions of TS over RTP and TS over UDP simultaneously. Up to 6 sessions of SRT Caller and SRT Listener simultaneously, containing one SRT Listener session at most. Up to 6 sessions of RTMP and RTMPS simultaneously. It means that as long as the destination server allows, RTMP/RTMPS video platforms such as Twitch, Facebook, YouTube can be streamed to at the same time with your accounts. Stream only 1 session of HLS, RTSP, or NDI HX (NDI|HX2).

What is the encoding format for live broadcast through Ultra Encode

Two data encoding methods for main stream: CBR(constant bitrate) and VBR(variable bitrate) - which can be modified in the WebUI > Encoding Parameters, and CBR for sub stream - but can not be changed.

What to do if I forget the Web UI password of Ultra Encode

Forgot admin password: Product Operations Ultra Encode HDMI (Rev B) Ultra Encode SDI (Rev B) Ultra Encode HDMI Plus Ultra Encode SDI Plus  Connect the device to your computer using the provided USB cable.  Type the USB NET IP address 192.168.66.1 in your web browser to access the Web UI.  At top right of the "SIGN IN" page, click "Reset all settings" to restore the device. The username will be "Admin", and the password will be "Admin". Be cautious that resetting your device would restore configurations to defaults. Ultra Encode HDMI (Rev A) Ultra Encode SDI (Rev A) Using a paperclip or similar object, press into the hole shown in the figure. Hold the paperclip in place until all indicators but power flash twice, then remove the paper clip. The username will be "Admin", and the password will be "Admin". Be cautious that resetting your device would restore configurations to defaults. Ultra Encode AIO  Connect the device to your computer using the provided USB cable.  Type the USB NET IP address 192.168.66.1 in your web browser to access the Web UI.  At top right of the "SIGN IN" page, click "Reset all settings" to restore the device. The username will be "Admin", and the password will be "Admin". Be cautious that resetting your device would restore configurations to defaults.   Forgot a general user's password: Sign in Web UI with the administrator account, then go to User Admin tab, then you can change the specific user's password.

Which revision of the Ultra Encode HDMI (or Ultra Encode SDI) hardware do I have?

With changes in internal component availability since Ultra Encode HDMI and Ultra Encode SDI were first launched, there are now two revisions of these products: rev A and rev B. The rev B version incorporates a more recent chipset and adds a power switch on the front of the device. Users can tell which version of the Ultra Encode hardware they have by the presence of this power switch, and when updating the device, they should deploy the appropriate firmware update specific to their revision. The revision B Ultra Encode units deliver the same capabilities as their earlier revision A equivalents. Our goal is that existing revision A devices continue to provide all original Ultra Encode functionality, while allowing revision B devices to take advantage of opportunities in the new chipset. While revision A is no longer sold, we are continuing to offer updates and bug fixes for these units to maintain their existing functionality. There may be additional enhancements in the future that are only available on revision B because they require the newer chipset.

USB Modem supported by Magewell Products

As standalone devices, Ultra Stream, Ultra Encode and Director Mini can be used with a USB modem to get wireless network connection to do streaming. We have tested and validated the following ones in our lab to be compatible with our products. Till December 21st, 2023, the validated USB Modems include: If you're willing to ship your USB modems that are not included in the table above, we would love to test and validate it for you. For such requirement, please email to sales@magewell.com. If you have any questions regarding how to use the feature, please refer to the user manual of your device.

Streaming into Microsoft Teams Live Events with Ultra Encode AIO

Microsoft has validated Magewell's Ultra Encode AIO advanced live media encoder for live streaming in Microsoft Teams Live Events. The workflow for producing a Teams Live Event with Ultra Encode AIO uses the RTMP protocol to deliver a stream to Microsoft Teams. Follow the steps below to configure Ultra Encode AIO to stream into Microsoft Teams. Open the Microsoft Teams client and navigate to the Calendar. At the top right of the interface, select Live event from the New Meeting drop-down menu. Add the meeting title, date and time information, and other details. Then click Next. In the New Live Event page, select Teams Encoder under the "How will you produce your live event?" heading. Set other Event options as desired, then click Schedule. Under RTMP In details, click Get RTMP link and Get RTMP key to copy the URL and key. Log into the web GUI of the Ultra Encode AIO unit through a web browser. Click the Live tab in the top navigation, then click to add a server. In the pop-up panel, choose to stream to RTMP.   Paste the RTMP link into the URL field, paste the RTMP key into the Stream key field, and click Save. Back in the Live interface page of the Ultra Encode AIO web GUI, turn on the DESTINATIONS switch, as well as the switch for the new server configuration you added. Go back to Microsoft Teams, and click Join live event. In the Teams Producer window, after a few seconds, the encoder's RTMP feed will appear in the Presenters. Click on the RTMP feed in the Presenters area to place it into the queue on the left side.Once you're satisfied with the feed, select Send Live. The feed will then also appear on the right side of the Producer window (the Live event window). Then select Start to begin the stream.

Using Ultra Encode AIO to Stream to the Wowza Video Platform

Wowza Video is a comprehensive, integrated video platform designed for business-critical applications. Performing streaming broadcasts through Wowza Video using the platform’s API requires authentication through secure access tokens. Magewell now offers direct integration with the Wowza Video platform. Starting with firmware version 2.2.98, Magewell's Ultra Encode AIO advanced live media encoder now offers direct integration with the Wowza Video platform. The resulting combination forms seamless and easy-to-deploy streaming workflows from encoding all the way through to delivery over Wowza's global content delivery network (CDN). The following steps explain how to configure Ultra Encode AIO to stream to the Wowza Video platform. Log into the Wowza platform. Click your account name in the top right corner of the interface, and select "Account Settings" from the menu. The account settings page includes an alert box titled "Wowza API Authentication is Changing". Note that while this may change in the future, as of this writing it is the only direct way to access the required settings. Click the "Token Management" link within this box. Click "Add New Personal Token". Specify your preferred token name (it can be any text) in the Token Name input box ("magewell123" is used in this example), then click "Create Personal Token". The system will automatically generate an Access Token. Click the copy icon to the right of the token to copy it to your system's clipboard. Log into the web GUI of the Ultra Encode AIO unit. Click the "Encode" tab, in the "AUDIO STREAM" column, click "Audio Stream1", select "2 Channels" in the "Channel count", and click "Apply". (By default the Wowza Video platform will be expecting two-channel stereo audio). Click the "Live" tab in the top navigation, then click to add a server. In the pop-up panel, you can choose to stream to Wowza over RTMP or SRT. We use the "Wowza over RTMP" option in this example. Give your new server configuration a name. Configure your stream (main or substream), audio stream (select Audio Stream 1 here) and network settings. Paste the Token you copied from the Wowza Video platform into the "Token" input box. Once you have entered the token, the "Publish settings" section will become available. Select an existing Wowza Video streaming channel in the "Publish settings" section, or create a new live stream. (In the example below, a new stream named "Magewell-Wowza Streaming" has been created). Choose your broadcast region, then click "Save". Back in the Live interface page, turn on the "DESTINATIONS" switch, as well as the switch for the new server configuration you added ("Wowza over RTMP" below). When you go back to the Wowza Video platform, you will be able to see a live stream of your newly-created Ultra Encode AIO output.  

Magewell USB Port Version and Corresponding Speed

Magewell devices support various USB port versions. The following is a comparison table of each version and its corresponding speed. USB Port Version Speed Alternative Name USB 3.0 5 Gbps USB 3.2 Gen 1x1, USB 3.1 Gen 1, SuperSpeed USB USB 3.1  10 Gbps USB 3.2 Gen 2x1, USB 3.1 Gen 2, SuperSpeed+ USB 10 Gbps USB 3.2  20 Gbps USB 3.2 Gen 2x2, SuperSpeed USB 20 Gbps