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Can multiple USB Capture (Plus) devices be connected on one computer?

Yes. To ensure that the bandwidth won't be affected, make sure each USB capture device can be connected to an independent USB 3.0 Extensible Host Controller. In Device Manager, expand Universal Serial Bus Controller, and then check USB composite devices under each USB 3.0 Extensible Host Controller. For USB Capture Gen 2 Family and USB Capture Plus Family devices, you can use USB Capture Utility V3 to view current USB speed .

Do USB Capture (Plus) devices support USB 2.0 interface?

USB Capture (Plus) devices are compatible with the USB 2.0 interface, but their performance will be affected by the limited bandwidth, so we recommend that you extend the interface to USB 3.0 with an expansion card.

Differences between the first and second generation USB Capture devices

You can distinguish between the first and second generation USB capture devices by the following: The back of the second generation USB capture devices are engraved with "Gen 2" words. Compare the part number (or known as “P/N”) of the second generation product on the web product page with that of your device. If they are same, your device is a second generation product. Otherwise, your device is a first generation product. USB Capture HDMI The P/N of the first generation USB Capture HDMI (or known as “USB Capture HDMI Gen 1”) is 32011; the P/N of the second generation USB Capture HDMI (or known as “USB Capture HDMI Gen 2”) is 32060. Gen 2 product supports up to 2K resolution while Gen 1 product supports up to 1920x1200 resolution. Gen 2 product is compatible with the free USB Capture Utility V3 tool provided by Magewell. The tool includes functions such as viewing and setting capture-related parameters, automatic firmware upgrade, and exporting technical support with one click. Gen 2 product consumes less power than Gen 1 product. USB Capture SDI The P/N of the first generation USB Capture SDI (or known as “USB Capture SDI Gen 1”) is 32021; the P/N of the second generation USB Capture SDI (or known as “USB Capture SDI Gen 2”) is 32070. Gen 2 product supports up to 2K resolution while Gen 1 product supports up to 1920x1080 resolution. Gen 2 product has better compatibility with SDI signals, including both 3G-A and 3G-B signals. Gen 2 product is compatible with the free USB Capture Utility V3 tool provided by Magewell. The tool includes functions such as viewing and setting capture-related parameters, automatic firmware upgrade, and exporting technical support with one click. Gen 2 product consumes less power than Gen 1 product. USB Capture AIO The P/N of the first generation USB Capture AIO (or known as “USB Capture AIO Gen 1”) is 20171; the P/N of the second generation USB Capture AIO (or known as “USB Capture AIO Gen 2”) is 32110. Gen 2 product supports up to 2K resolution while Gen 1 product supports up to 1920x1080 resolution. Gen 2 product has better compatibility with SDI signals, including both 3G-A and 3G-B signals. Gen 2 product is compatible with the free USB Capture Utility V3 tool provided by Magewell. The tool includes functions such as viewing and setting capture-related parameters, automatic firmware upgrade, and exporting technical support with one click.

How to adjust volume on Windows

Adjust the volume of playback device Right-click the Volume icon in the Windows Taskbar, and then select Playback devices from the context menu to open the Sound dialog box. In the Playback tab page of the Sound dialog box, select the playback device that is related to your capture device and then click Properties. In the Properties dialog box of playback device, enter the Levels tab page and then adjust the volume of playback device. Adjust the volume of recording device In the Recording tab page of the Sound dialog box (which has been mentioned at step 1 in Adjust the volume of playback device), select the recording device that is related to your capture device and then click Properties. In the Properties dialog box of recording device, enter the Levels tab page and then adjust the volume of recording device. If there is any problem with the volume adjustment when you are using Pro Capture Family/Eco Capture Family/First Generation Capture Device, please update the driver to the latest version.

View Magewell capture device on Windows

In Device Manager, expand Sound, video and game controllers, then you will find Magewell capture devices.

How to use speakers (or headphones) to play captured audio

Open the Control Panel in Category view, and then click Hardware and Sound. Under Sound, click Change system sounds to open the Sound dialog box. In the Playback tab page of the Sound dialog box, right-click Speaker (or Headphones), and select Set as Default Device and Set as Default Communication Device from the context menu, respectively.

How can I capture computer audio when using USB Capture HDMI Gen 2 to capture screen?

In your video capture software, add the sound card as an audio output capture device. The following picture takes OBS as an example:

How can I capture computer audio when using USB Capture DVI Plus to capture screen?

In your video capture software, add the sound card as an audio output capture device. The following picture takes OBS as an example:

How to connect USB Capture (Plus) device to the USB Type C socket of the computer

Scenario Some computers, especially laptops, are only equipped with USB Type C sockets, but no USB Type A socket. As USB Capture (Plus) devices use Type A interface, they can’t be directly connected to such a computer. Additional accessory needed A high-quality USB 3.0 to USB Type C adapter. Method Find the original Magewell USB Type A cable, which has been included with the capture device. Connect the cable to the capture device and the USB 3.0 interface of the adapter. Then connect the USB Type C interface of the adapter to the Type C socket of the computer. The USB 3.0 to Type C converting cable as is shown below cannot be used. Because the included USB cable is specially customized and can’t be replaced by the common ones on the market. If a cable other than the original one is used, it might lead to capture problem or even damage the capture device. When connected via USB Type C, the capture device can still transfer data at USB 3.0 speed.

Use USB Capture HDMI 4K Plus to capture video at 2560x1440p144

Scenario Some monitors have a resolution and refresh rate of 2560x1440p 144Hz. This article offers gamers who use such monitor a solution for live streaming or recording. Devices A computer for streaming/recording A monitor that supports 2560x1440p 144Hz An EDID bin file that provided by Magewell ( Click here to download) One USB Capture HDMI 4K Plus Solution Ⅰ Hardware requirement: the computer graphics card can at least simultaneously output two channels of HDMI signals 1. Connect devices Connect the capture device with the streaming computer and make sure the device works. Connect the output of the graphics card to the capture device and monitor respectively via HDMI cables. 2. Set the display properties In the graphics card control panel, set the resolution to 2560x1440 and refresh rate to 144 Hz. 3. Set the display mode of multiple monitors In the system display settings, enable the duplicate/mirror display mode of multiple monitors. The following figures shows the display settings on Windows, MacOS, and Ubuntu respectively. Windows MacOS Ubuntu 4. Configure the capture device Use USB Capture Utility V3 to import the EDID provided by Magewell. Relevant Topic: Use USB Capture Utility V3 to edit EDID Solution Ⅱ Hardware limitation：the computer graphics card can only output one channel of HDMI signals 1. Connect devices Connect the capture device with the streaming computer via an USB cable; connect the output of the graphics card with the input of the capture device via an HDMI cable; connect the LOOP THRU interface of the capture device with the monitor via an HDMI cable. 2. Set the display properties In the graphics card control panel, set the resolution to 2560x1440 and refresh rate to 144 Hz. 3. Configure the capture device Use USB Capture Utility V3 to import the EDID provided by Magewell. Relevant Topic: Use USB Capture Utility V3 to edit EDID