Knowledge Base All Content

What to do if I forget the password of Pro Convert device

Article ID: 005020006 Pro Convert Family

We can't help you retrieve your password if you forget it. However, you can create a new password instead. If you are a general user, ask your administrator to assign a new password for you. If you are the administrator, you need to reset all settings to default values, then set a new admin password.

1Forget the general user password

  1. Access the Web UI, and sign in as administrator.

    For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI.

  2. Click the System tab.
  3. Click Set password, which appears when you approach the cursor to your user name.
  4. Type in a new password, and confirm it in the prompt window.

    The password is a string of 1 to 32 case-sensitive characters, which contains A-Z, a-z, 0-9 and special characters _-~!@#$%^&*-+=.

  5. Click OK.

2Forget the admin password

  1. Connect the device and your computer via a USB cable.
  2. Launch your web browser, and type in the USB RNDIS address to access the Web UI SIGN IN page.

    The default IP address of USB RNDIS is http://192.168.66.1. Please do not modify it unless there is a conflict in your network.

  3. Click Reset all settings in the top right corner of the SIGN IN page.

    The reset process may take a few minutes.

  4. Sign in the Web UI with default admin account (case-sensitive): Admin, Admin.
  5. Click and enter System tab.
  6. Click Set password appeared when you approach the cursor to your user name.
  7. Type in new password, and confirm the new password in the prompt window.

    The password is a string of 1 to 32 case-sensitive characters, which contains letters A-Z, a-z, numbers 0-9 and special characters _-~!@#$%^&*-+=.

  8. Click OK.

Has your problem been solved?