If you experience a crash while using Director device, you can export the crash log and send the file to Magewell in one of the following ways so that we can locate and resolve the problem for you.

Export with a computer:

1. Set the device to MTP mode (default), or if it is set to UVC+UAC mode, go to " > Settings > USB Type-C" and select "MTP Mode".
2. Connect the device to your computer using the USB-C port.
3. Open Director device on your computer, zip the entire "Android/data/com.magewell.director/files/xcrash" folder and send the zip file to Magewell via the ticket system.

Export with the Director device:

1. Tap " > Feedback > Generate log file".
2. Tap "Start".
3. Agree privacy policy.
4. Tap "Go to home screen" to reproduce the issue you've encountered.
5. After you have finished reproducing the issue, tap " > Feedback" to go back to the "Generate log file" page.
6. Tap "Stop", and then a .zip file is generated in the internal storage. (If it crashes again and reboots, a zip file will be generated automatically.)
7.  (Optional) Tap "Export" to export it to the SD card or USB flash drive for more use.
8. You can tap " > Feedback > Submit new feedback" to submit the log to the ticket system.