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Images from the Pro Convert device are displayed as black screen in NDI® Monitor

Article ID: 005050011 Pro Convert Family

1Make sure that the source is properly connected

2Is the Pro Convert device connecting to any loop-through device?

When the loop-through interface of the Pro Convert device is connected to a monitor and the SmartEDID function is enabled, the Pro Convert device may use the EDID of the loop-through monitor, which may result in the failure of the NDI Monitor to display the images properly.

To turn off the Smart EDID function:

  1. Log into the Pro Convert Web UI.

    For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI.

  2. In the EDID tab page, unselect the SmartEDID option.
EDID tab page

3Are the computer and Pro Convert device on the same network segment?

  1. In the File Explorer, click the Network tab in the sidebar.
  2. In the Network window, expand Other Devices, and then look for your Pro Convert device. If your Pro Convert device is found, the computer is on the same network segment as the Pro Convert device. Otherwise, please reset the network of your computer or Pro Convert device.
Network window

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