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Recommended brands of cables

We recommend that you use cables of the following brands: HDMI: JCE SDI: Belden 1694A

Can I change the EDID of HDMI interface?

USB Capture Gen 2 Family, USB Capture Plus Family You can use USB Capture Utility V3 to edit EDID on Windows, mac OS and Linux. Pro Capture Family, Eco Capture Family You can use the driver panel of capture card to edit EDID on Windows and Linux.

Which operating systems are Magewell products compatible with?

Pro Capture Family Supported OS: Windows Windows 7/8/8.1/10/Server 2008/Server 2008 R2/Server 2012/Server 2016 (x86 & x64) and above Linux (supports x86, x64 & ARM architecture) Ubuntu 12.04/14.04/16.04/17.04/17.10 (x86 & x64) CentOS 6.5/7 (x86 & x64) Fedora 25/26/27 (x86 & x64) Red hat 6.5 and above (x86 & x64) Other Linux OS with kernel version 2.6.35 or above Mac OS X 10.9/10.10/10.11 macOS 10.12/10.13 Recommended OS (tested): Windows Windows 7 Ultimate/8.1 Enterprise/10 Enterprise/Server 2008 R2 DataCenter/Server 2012 R2 DataCenter/Server 2016 R2 DataCenter (x86 & x64) Linux Ubuntu 12.04/14.04/16.04 (x86 & x64) Ubuntu 17.04/17.10 (x64) CentOS 6.5/7.2 (x86 & x64) Fedora 25/26 (x64) Red hat 6.5 (x86 & x64) Mac OS X 10.9.5/10.10/10.11.2/10.11.3/10.11.4 macOS 10.12/10.13.2/10.13.3 USB Capture (Plus) Family Supported OS: Windows Windows 7/8/8.1/10/Server 2008/Server 2008 R2/Server 2012/Server 2016 (x86 & x64) Linux (supports x86, x64 & ARM architecture) Ubuntu 12.04/14.04/16.04/17.04/17.10 (x86 & x64) CentOS 6.5/7 (x86 & x64) Fedora 25/26/27 (x86 & x64) Red hat 6.5 and above (x86 & x64) Other Linux OS with kernel version 2.6.35 or above Mac OS X 10.9/10.10/10.11 macOS 10.12/10.13 Chrome OS Recommended OS (tested): Windows Windows 7 Ultimate/8.1 Enterprise/10 Enterprise/Server 2008 R2 DataCenter/Server 2012 R2 DataCenter/Server 2016 R2 DataCenter (x86 & x64) Linux Ubuntu 12.04/14.04/16.04 (x86 & x64) Ubuntu 17.04/17.10 (x64) CentOS 6.5/7.2 (x86 & x64) Fedora 25/26 (x64) Red hat 6.5 (x86 & x64) Mac OS X 10.9.5/10.10/10.11.2/10.11.3/10.11.4 macOS 10.12/10.13.2/10.13.3 Eco Capture Family Supported OS: Windows Windows 7/8/8.1/10/Server 2008/Server 2008 R2/Server 2012/Server 2016 (x86 & x64) Linux (supports x86, x64 & ARM architecture) Ubuntu 12.04/14.04/16.04/17.04/17.10 (x86 & x64) CentOS 6.5/7 (x86 & x64) Fedora 25/26/27 (x86 & x64) Red hat 6.5 and above (x86 & x64) Other Linux OS with kernel version 2.6.35 or above Recommended OS (tested): Windows Windows 7 Ultimate/8.1 Enterprise/10 Enterprise/Server 2008 R2 DataCenter/Server 2012 R2 DataCenter/Server 2016 R2 DataCenter (x86 & x64) Linux Ubuntu 12.04/14.04/16.04 (x86 & x64) Ubuntu 17.04/17.10 (x64) CentOS 6.5/7.2 (x86 & x64) Fedora 25/26 (x64) Red hat 6.5 (x86 & x64) First Generation Capture Device Windows 7/8/8.1/10/Server 2008/Server 2008 R2/Server 2012/Server 2016 (x86 & x64)

How to change the status image of capture device

Status image: image that will be displayed on screen when there is no signal or unsupported signals. USB Capture Gen 2 Family , USB Capture Plus Family You can use USB Capture Utility V3 to modify the status image. In the Advanced tab page, click the Status image menu to select your preferred one as the status image from Default, Black and Blue. Unplug and plug in the capture device for the change to take effect. If you need to customize the status image, please contact us for further information. Pro Capture Family Go to Download Center > Product Family, select Pro Capture, and then download the driver. After extracting the file, open the Resources folder. The folder consists of three status images as follows: Locking.png NoSignal.png Unsupported.png You can replace the original status image with a custom image. The name, size, and suffix name of the custom image must be the same as the original image. First Generation Capture Device Modify the registry of the capture device Run "regedit" on Windows to open the Registry Editor. Move to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Pro Capture Card Name . Double-click HDStatusImageMode and fill Value data with one of these values: 0 (color bar), 1 (blue) or 2 (black). Reboot the capture device In Device Manager, expand Sound, video and game controllers. Locate and right-click the Magewell capture device, and then select Disable device from the context menu. Right-click the capture device again, and then select Enable device from the context menu.

Does Magewell have any PCIe capture cards fit for 2U chassis?

Yes. You can choose PCIe capture cards for 2U chassis according to the type of interfaces. For PCIe x1 interfaces, you can use low profile Pro Capture cards including Pro Capture HDMI, Pro Capture SDI, Pro Capture Mini HDMI, Pro Capture Mini SDI, Pro Capture DVI. For PCIe x4 interfaces, you can use low profile Pro Capture cards including Pro Capture Dual HDMI, Pro Capture Dual SDI, Pro Capture HDMI 4K, Pro Capture HDMI 4K Plus, Pro Capture HDMI 4K Plus LT, Pro Capture SDI 4K Plus, Pro Capture AIO 4K. For M.2 interfaces, you can use Eco Capture cards including Eco Capture Dual HDMI M.2, Eco Capture Dual SDI M.2, Eco Capture HDMI 4K M.2, Eco Capture Quad SDI M.2. With proper PCIe riser card, you can even use a standard profile PCIe card in 1U chassis.

Can the heat sink or fan be removed from the capture card?

Except that you have better cooling solutions for chips, it's not recommended to remove the heat sink or fan, which will affect the stability of the capture card. You should pay special attention to heat dissipation when using the mini PCIe cards and M.2 cards. Because those cards are generally used for small case, which is more difficult to dissipate heat compared with the normal case.

Are Magewell capture devices hardware compression cards or software compression cards?

Magewell capture devices are software compression cards. What is software compression card? The video is captured by hardware and compressed by software. What is hardware compression card? The video is captured and compressed both by hardware.

How to adjust volume on Windows

Adjust the volume of playback device Right-click the Volume icon in the Windows Taskbar, and then select Playback devices from the context menu to open the Sound dialog box. In the Playback tab page of the Sound dialog box, select the playback device that is related to your capture device and then click Properties. In the Properties dialog box of playback device, enter the Levels tab page and then adjust the volume of playback device. Adjust the volume of recording device In the Recording tab page of the Sound dialog box (which has been mentioned at step 1 in Adjust the volume of playback device), select the recording device that is related to your capture device and then click Properties. In the Properties dialog box of recording device, enter the Levels tab page and then adjust the volume of recording device. If there is any problem with the volume adjustment when you are using Pro Capture Family/Eco Capture Family/First Generation Capture Device, please update the driver to the latest version.

View Magewell capture device on Windows

In Device Manager, expand Sound, video and game controllers, then you will find Magewell capture devices.

How to distinguish Eco Capture cards of the same model on a computer

When multiple Eco Capture cards of the same model are installed in a computer, you can use a pen nib to set the number on the dip switch on each card for distinction. The number will appear as part of the name of the cards in the device manager and third-party applications. In the name of the Eco Capture card "08 Eco Capture Dual SDI M.2", "08" is set by the dip switch.