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How to fix an unstable Wi-Fi connection

Check whether there is wireless interference introduced by other APs. If the Wi-Fi networks around are using the same frequency channel they might be causing the interference as well. Use the proper Wi-Fi tools, such as Wi-Fi Analyzer, to analyze the quality of wireless channels. Put Ultra Stream and your smart phone close to the same AP and compare the Wi-Fi signal strength on both ends. If both ends have weak signal strength, a different channel or AP which provides good connection should be switched to. Otherwise, go to the next step. Change your modem to the 5G (802.11ac) frequency when the Ultra Stream is placed close to the AP. Use the Sub Stream for APP preview. If none of the above helps, please contact us for return-to-factory service.

USB Modem supported by Magewell Products

As standalone devices, Ultra Stream, Ultra Encode and Director Mini can be used with a USB modem to get wireless network connection to do streaming. We have tested and validated the following ones in our lab to be compatible with our products. Till December 21st, 2023, the validated USB Modems include: If you're willing to ship your USB modems that are not included in the table above, we would love to test and validate it for you. For such requirement, please email to sales@magewell.com. If you have any questions regarding how to use the feature, please refer to the user manual of your device.