Welcome to knowledge base

Use Magewell capture device and XSplit Broadcaster to record video

1Add video input devices Click Add source at the bottom right of the main window, point to Devices (webcam, capture cards...), point to Video, and then select the Magewell capture device. 2Set the resolution and frame rate Click the text to the right of the menu bar to call out the Stage Options menu. Point to Resolution, and then click the resolution that you want. Point to Frame Rate, and then click the frame rate that you want. 3Add audio input devices Select the Magewell capture device in the source list, and then click Settings. In the Cam tab page, select the audio input device linked with video in the Audio Input drop-down menu. To record audio from the microphone, on the Source menu in the main window, point to Devices (webcam, capture cards...), point to Audio, and then select Mic or Line In as the audio input device. For Pro Capture and Eco Capture Family capture devices, select Audio as the audio input device linked with video. For USB Capture (Plus) Family devices, refer to the list below to select the audio input device linked with video. USB Capture HDMI (4K) Plus: select HDMI for camera/game console/video player capture; select Computer for screen capture. USB Capture SDI (4K) Plus/USB Capture SDI Gen 2: select SDI. USB Capture DVI Plus: select HDMI. USB Capture AIO: select Digital if you use DVI or SDI interface; select Analog if you use DB9 interface. USB Capture HDMI Gen 2: select HDMI. 3Start and stop recording On the Outputs menu Click Local Recording to start recording. Click Stop local recording to stop recording. 4View recorded video On the Tools menu, click Recordings to open the My Local Files dialog box. Click the Recordings tab, and then view the information of recorded video in the tab page. Relevant Topic: Use Magewell capture device and XSplitBroadcaster to stream video

Use Magewell capture device and XSplitBroadcaster to stream video

1Add video input devices Click Add source at the bottom right of the main window, point to Devices (webcam, capture cards...), point to Video, and then click the Magewell capture device. 2Set the resolution and frame rate Click the text to the right of the menu bar to call out the Stage Options menu. Point to Resolution, and then click the resolution that you want. Point to Frame Rate, and then click the frame rate that you want. 3Add audio input devices Select the Magewell capture device in the source list, and then click Settings. In the Cam tab page, select the audio input device linked with video in the Audio Input drop-down menu. To record audio from the microphone, on the Source menu in the main window, point to Devices (webcam, capture cards...), point to Audio, and then select Mic or Line In as the audio input device. For Pro Capture and Eco Capture Family capture devices, select Audio as the audio input device linked with video. For USB Capture (Plus) Family devices, refer to the list below to select the audio input device linked with video. USB Capture HDMI (4K) Plus: select HDMI for camera/game console/video player capture; select Computer for screen capture. USB Capture SDI (4K) Plus/USB Capture SDI Gen 2: select SDI. USB Capture DVI Plus: select HDMI. USB Capture AIO: select Digital if you use DVI or SDI interface; select Analog if you use DB9 interface. USB Capture HDMI Gen 2: select HDMI. 4Obtain the RTMP address and stream name (stream key) on the live streaming platform 5Set up the streaming output On the Outputs menu, point to Set up a new output, and then click Custom RTMP to open the Custom RTMP Properties dialog box, and then set the properties of the streaming output as follows: Name: create a name for your channel. The name will be displayed on the Outputs menu. RTMP URL Stream Name 6Start and stop streaming On the Outputs menu, click Custom RTMP - (Channel Name) to start streaming, and then click the button again to stop streaming. Relevant Topic: Use Magewell capture device and XSplit Broadcaster to record video

Use Magewell capture device and vMix to stream video

1Add video and audio input devices In the main vMix window, click Add Input to open the Input Select dialog box. Click the Camera tab, and then set the properties of the capture device as follows: Camera: select the Magewell capture device on the drop-down menu. Resolution Frame Rate Video Format: select the color space. Audio Device: add the audio input device linked with video. For Pro Capture and Eco Capture Family capture devices, select Audio as the audio input device linked with video. For USB Capture (Plus) Family devices, refer to the list below to select the audio input device linked with video. USB Capture HDMI (4K) Plus: select HDMI for camera/game console/video player capture; select Computer for screen capture. USB Capture SDI (4K) Plus/USB Capture SDI Gen 2: select SDI. USB Capture DVI Plus: select HDMI. USB Capture AIO: select Digital if you use DVI or SDI interface; select Analog if you use DB9 interface. USB Capture HDMI Gen 2: select HDMI. To record audio from the microphone, click Add Input in the main window again, and then select Mic or Line In as the audio input device in the Add Input dialog box. 2Obtain the RTMP address and stream name (stream key) on the live streaming platform 3Set up the streaming output In the main vMix window, click the cog icon next to Stream to open the Streaming Settings dialog box, and then set the properties of the streaming output as follows: Destination: select Custom RTMP Sever. URL: enter the RTMP address. Stream Name or Key 4Start and stop streaming In the main vMix window, click Stream to start streaming, and then click the button again to stop streaming. Relevant Topic: Use Magewell capture device and vMix to record video

Can't use or find Magewell capture device on Windows

1Is the indicator light on your capture device off? If you find that the indicator light is off, it may be caused by loose connection or hardware defects. Please do as follows: Make sure the card is properly mounted in the slot. Power off your computer before removing or mounting the PCIe capture card. If there is no problem with the cables and interfaces, your capture device might have hardware problems. Please contact us for return-to-factory service. 2In Device Manager, is the status of your capture device abnormal? Go to Device Manager to find your capture device. For PCIe capture card users, expand Other devices, check to see if there is a "Multimedia Video Controller" or an "Unknown Device" with a yellow exclamation or question mark. For USB capture device users, expand Universal Serial Bus controllers, check to see if there is a "USB Composite Device" or an "Unknown Device" with a yellow exclamation or question mark. If you find a abnormal capture device as described above, the driver or firmware of your capture device may have problem. Please do as follows: For PCIe capture card users, restart your computer and then go to Download Center to get the latest driver and firmware and install them. The first generation capture cards don't have digital signatures, therefore we recommend that you disable the driver signature enforcement in Windows before installation. For USB capture device users, reconnect your capture device, and then upgrade the USB 3.0 driver to the latest version released by the official website. 3(For Windows 10 only) Can the video capture software find and use your capture device? If the video capture software cannot find or use your capture device, please check the privacy settings of the system: Click Start> Settings> Privacy > Camera, and then make sure Let apps use my camera hardware is turned on.

Frame rate is lower than expected when I use multiple capture devices at the same time

If the bandwidth required for multiple capture devices to work at the same time exceeds the bandwidth limitation of the computer, the device will automatically reduce the frame rate to ensure the overall capture is not affected.

Computer can find video capture device but can't find audio capture device

If you are using the server operating system, which turns off the audio service by default, please turn on the audio service. If you are using remote desktop, please use the computer that is physically connected with the capture devices, or you will not be able to find audio capture devices.

Can't capture video when a custom resolution/frame rate/color space is set

Check the following questions: Are the custom capture formats within the range as specified in the tech specs? For First Generation Capture Device devices, refer to the tech spec of the capture device on the Magewell official website. The video capture format is listed under Standard. For Other capture devices, refer to the tech spec of the capture device on the Magewell official website. The video capture format is listed under Video Capture format. Is the USB bandwidth that assigned to the capture device sufficient? Check: If the capture device has been connected to the USB 3.0 interface. If there are other USB devices sharing USB bandwidth with the USB capture device. If so, please reduce the number of devices that are connected via USB at the same time. For USB Capture Gen 2 Family and USB Capture Plus Family devices, you can use USB Capture Utility V3 to view current USB speed. Problem still exists? Change the video capture software and check again. Set the resolution or frame rate to lower values.

Captured image goes black for a few seconds after the game exit full screen mode

This phenomenon is due to the EDID re-negotiation that results from a resolution change when the game exits. A brief black screen is expected but it won't affect the use of your capture device.

Captured video is stretched or cropped

When the aspect ratio of the input video is different from that of the captured video, the capture device will stretch, crop, or add black edges to the captured video. The processing method that is applied depends on the AR conversion property of the capture device. If you want the captured video to keep the original scale, you can set the aspect ratio of the input video to the same as that of the captured video, or set the AR conversion property to Padding. Relevant Topic: Use USB Capture Utility V3 to set AR conversion mode Relevant Topic: Use the driver panel of capture card to set AR conversion mode Relevant Topic: Captured video have black borders

Are Magewell capture devices hardware compression cards or software compression cards?

Magewell capture devices are software compression cards. What is software compression card? The video is captured by hardware and compressed by software. What is hardware compression card? The video is captured and compressed both by hardware.