Knowledge Base Usb Capture
Usb Capture Support
Check these topics to find answers to your questions or learn more about the Usb Capture
Do Magewell HDMI capture devices support CEC, HDR, or Camera Link?
Not support CEC. Pro Capture HDMI 4K Plus, Pro Capture HDMI 4K Plus LT, Pro Capture Dual HDMI 4K Plus LT and Pro Capture AIO 4K Plus support HDR. (only HDR10 standard). Not support Camera Link.
Article ID: 000020053
How to deal with audios captured by USB Capture (Plus) devices are all noises
If you are experiencing audio issues while using USB Capture Device, follow the steps below. Check whether the USB Capture Device is connected to a USB 3.1 port on your PC. If yes, please check with your PC brand manufacturer or PC motherboard manufacturer for the latest USB 3.1 updates. If no, or the audio issue remains after the update, please contact us for further information.
Article ID: 002050053
How to adjust volume when using USB Capture and USB Capture Plus for capturing
The volume adjustment procedure for USB Capture and USB Capture Plus family is basically the same, and the interface may change according to different product and version. 1Set the default playback device In the System Settings dialog box, click Sound to open the Sound dialog box. In the Output tab page of the Sound dialog box, select Headphones. 2Adjust volume in USB Capture Utility V3 Adjust the volume of each PLAYBACK audio in the Volume tab page Adjust the volume of each RECORD audio in the Volume tab page
Article ID: 302030038
How to use USB Capture HDMI Gen 2 and USB Capture HDMI Plus in Zoom Rooms
Magewell USB Capture HDMI Gen 2 and USB Capture HDMI Plus external capture devices have been certified for use with Zoom Rooms. To use either of these products in conjunction with Zoom Rooms, please follow the below steps: Connect your video source to a USB Capture HDMI Gen 2 or USB Capture HDMI Plus device, and connect the Magewell device to the Zoom Rooms computer via USB. Zoom Rooms will recognize the Magewell unit as a Content Sharing device and will begin sharing video and audio content. Magewell USB Capture devices support plug and play. Once you connect the device to the computer, you can use it without installing any drive. When you open the Zoom Room Controller, you can find the Magewell unit in the camera device list. If you cannot find it, please refer to Can't find Magewell capture device in Zoom Rooms.
Article ID: 0000020001
Can't find Magewell capture device in Zoom Rooms
Windows In the Windows OS, right click , and select Device Manager. Then you can check whether the Magewell unit is in the Camera list. Not found: Check whether you have used the cable provided by Magewell, or you can connect to another USB port. Found: Check the privacy settings. Please refer to the 3rd section in Can't use or find Magewell capture device on Windows. macOS In the macOS, click Apple icon > About This Mac > System Report. Then you can check whether the Magewell unit is in the Camera list. Not found: 1. Check whether you have used the cable provided by Magewell. 2. Connect to another USB port. 3. If you have changed the color space with USB Capture Utility V3, refer to Video capture software can't find video capture device after changing the color format in USB Capture Utility V3 (Mac). Found: Check the privacy settings. Please refer to the 3rd section in Can't use or find Magewell capture device on MacOS.
Article ID: 0000050001