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Recommended brands of cables

We recommend that you use cables of the following brands: HDMI: JCE SDI: Belden 1694A

Can I change the EDID of HDMI interface?

USB Capture Gen 2 Family, USB Capture Plus Family You can use USB Capture Utility V3 to edit EDID on Windows, mac OS and Linux. Pro Capture Family, Eco Capture Family You can use the driver panel of capture card to edit EDID on Windows and Linux.

Can the audio from microphone be output via LOOP THRU interface?

No.

Which operating systems are Magewell products compatible with?

Pro Capture Family Supported OS: Windows Windows 7/8/8.1/10/Server 2008/Server 2008 R2/Server 2012/Server 2016 (x86 & x64) and above Linux (supports x86, x64 & ARM architecture) Ubuntu 12.04/14.04/16.04/17.04/17.10 (x86 & x64) CentOS 6.5/7 (x86 & x64) Fedora 25/26/27 (x86 & x64) Red hat 6.5 and above (x86 & x64) Other Linux OS with kernel version 2.6.35 or above Mac OS X 10.9/10.10/10.11 macOS 10.12/10.13 Recommended OS (tested): Windows Windows 7 Ultimate/8.1 Enterprise/10 Enterprise/Server 2008 R2 DataCenter/Server 2012 R2 DataCenter/Server 2016 R2 DataCenter (x86 & x64) Linux Ubuntu 12.04/14.04/16.04 (x86 & x64) Ubuntu 17.04/17.10 (x64) CentOS 6.5/7.2 (x86 & x64) Fedora 25/26 (x64) Red hat 6.5 (x86 & x64) Mac OS X 10.9.5/10.10/10.11.2/10.11.3/10.11.4 macOS 10.12/10.13.2/10.13.3 USB Capture (Plus) Family Supported OS: Windows Windows 7/8/8.1/10/Server 2008/Server 2008 R2/Server 2012/Server 2016 (x86 & x64) Linux (supports x86, x64 & ARM architecture) Ubuntu 12.04/14.04/16.04/17.04/17.10 (x86 & x64) CentOS 6.5/7 (x86 & x64) Fedora 25/26/27 (x86 & x64) Red hat 6.5 and above (x86 & x64) Other Linux OS with kernel version 2.6.35 or above Mac OS X 10.9/10.10/10.11 macOS 10.12/10.13 Chrome OS Recommended OS (tested): Windows Windows 7 Ultimate/8.1 Enterprise/10 Enterprise/Server 2008 R2 DataCenter/Server 2012 R2 DataCenter/Server 2016 R2 DataCenter (x86 & x64) Linux Ubuntu 12.04/14.04/16.04 (x86 & x64) Ubuntu 17.04/17.10 (x64) CentOS 6.5/7.2 (x86 & x64) Fedora 25/26 (x64) Red hat 6.5 (x86 & x64) Mac OS X 10.9.5/10.10/10.11.2/10.11.3/10.11.4 macOS 10.12/10.13.2/10.13.3 Eco Capture Family Supported OS: Windows Windows 7/8/8.1/10/Server 2008/Server 2008 R2/Server 2012/Server 2016 (x86 & x64) Linux (supports x86, x64 & ARM architecture) Ubuntu 12.04/14.04/16.04/17.04/17.10 (x86 & x64) CentOS 6.5/7 (x86 & x64) Fedora 25/26/27 (x86 & x64) Red hat 6.5 and above (x86 & x64) Other Linux OS with kernel version 2.6.35 or above Recommended OS (tested): Windows Windows 7 Ultimate/8.1 Enterprise/10 Enterprise/Server 2008 R2 DataCenter/Server 2012 R2 DataCenter/Server 2016 R2 DataCenter (x86 & x64) Linux Ubuntu 12.04/14.04/16.04 (x86 & x64) Ubuntu 17.04/17.10 (x64) CentOS 6.5/7.2 (x86 & x64) Fedora 25/26 (x64) Red hat 6.5 (x86 & x64) First Generation Capture Device Windows 7/8/8.1/10/Server 2008/Server 2008 R2/Server 2012/Server 2016 (x86 & x64)

How to change the status image of capture device

Status image: image that will be displayed on screen when there is no signal or unsupported signals. USB Capture Gen 2 Family , USB Capture Plus Family You can use USB Capture Utility V3 to modify the status image. In the Advanced tab page, click the Status image menu to select your preferred one as the status image from Default, Black and Blue. Unplug and plug in the capture device for the change to take effect. If you need to customize the status image, please contact us for further information. Pro Capture Family Go to Download Center > Product Family, select Pro Capture, and then download the driver. After extracting the file, open the Resources folder. The folder consists of three status images as follows: Locking.png NoSignal.png Unsupported.png You can replace the original status image with a custom image. The name, size, and suffix name of the custom image must be the same as the original image. First Generation Capture Device Modify the registry of the capture device Run "regedit" on Windows to open the Registry Editor. Move to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Pro Capture Card Name . Double-click HDStatusImageMode and fill Value data with one of these values: 0 (color bar), 1 (blue) or 2 (black). Reboot the capture device In Device Manager, expand Sound, video and game controllers. Locate and right-click the Magewell capture device, and then select Disable device from the context menu. Right-click the capture device again, and then select Enable device from the context menu.

Where shall I install the PCIe card?

Magewell PCIe cards use PCIe 2.x interfaces and above. Computer motherboard may have PCIe slots compatible with x1, x4, x8 and x16. When you need to connect PCIe cards to the computer, you just need to insert them into the slots accordingly. For instance, insert a card using PCIe x1 into the PCIe x1 slot. In addition, A PCIe card fits into a slot of its physical size or larger. Therefore, you can insert a card using PCIe x1 interface into a PCIe x4, x8 or x16 slots when the PCIe x1 slot has been occupied, which solves the problem of slot shortage. Usually, you can find a "PCIe" or "PCI Express" sign near the PCIe slot. Relevant Topic: The Application of PCI and PCIe in Video Capture Cards

Does Magewell have any PCIe capture cards fit for 2U chassis?

Yes. You can choose PCIe capture cards for 2U chassis according to the type of interfaces. For PCIe x1 interfaces, you can use low profile Pro Capture cards including Pro Capture HDMI, Pro Capture SDI, Pro Capture Mini HDMI, Pro Capture Mini SDI, Pro Capture DVI. For PCIe x4 interfaces, you can use low profile Pro Capture cards including Pro Capture Dual HDMI, Pro Capture Dual SDI, Pro Capture HDMI 4K, Pro Capture HDMI 4K Plus, Pro Capture HDMI 4K Plus LT, Pro Capture SDI 4K Plus, Pro Capture AIO 4K. For M.2 interfaces, you can use Eco Capture cards including Eco Capture Dual HDMI M.2, Eco Capture Dual SDI M.2, Eco Capture HDMI 4K M.2, Eco Capture Quad SDI M.2. With proper PCIe riser card, you can even use a standard profile PCIe card in 1U chassis.

How to distinguish Pro Capture cards of the same model on a computer

When multiple Pro Capture cards of the same model are installed in a computer, you can set the number on the rotary switch on each card for distinction. The number will appear as part of the name of the cards in the device manager and third-party applications. In the name of the one channel capture card "00 Pro Capture SDI", "00" is set by the rotary switch. In the name of the multi-channel capture card "02-3 Pro Capture Quad HDMI", "02" is set by the rotary switch and "3" represents the channel number. Relevant Video: Rotary Switch and LED Indicator

OSD Effect Ⅱ: overlay dynamic video on captured video

If you want to overlay dynamic video on the captured video, you can go to Download Center > Capture SDK to download SDK, and then refer to the examples in the SDK folder for custom development: 64-bit system users can view the sample program (OSDPreview.exe) under SDKv3\Bin\x64\Release. 32-bit system users can view the sample program (OSDPreview.exe) under SDKv3\Bin\Win32\Release. View the source code for the sample program under SDKv3\Examples\VC++\GUI\OSDPreview. Relevant Video: OSD Function of Magewell Pro Capture Family Relevant Topic: OSD Effect Ⅰ: overlay static image on captured video

How to reduce the latency of Pro Capture cards

In the workflow, many factors may bring in latency, for example, the capture card, the application, and the operating system. How to reduce the latency You can enable the Low latency mode in the driver panel of Pro Capture card, but it will affect the performance of multiple streaming. Steps of how to enable Low latency mode are as follows: Call the driver panel of capture card, click the the Capture tab in the Video tab page, and then select the Low latency mode check box. You can also integrate your application with Magewell SDK and call the API of partial completion notification feature to achieve lower latency. The test results based on Pro Capture HDMI 4K PLus Processing latency: the time it takes the application to process one frame Total latency: the time gap from the entry of one frame to being completely processed by the application Test application: libjpeg-turbo (used to compress captured images as JPEG files)