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Captured video is blurrier than the original video

Follow these steps to troubleshoot problems. 1If the Resolution, Color format and Quantization of the captured signal is consistent with those of the input signal? USB Capture (Plus) Family Open the utility software USB Capture Utility V3. In the Info tab page, view the Video signal format, which consists of the resolution and frame rate of the input signal. In the Video tab page, view the Color format and Quantization in the INPUT section. In the Video tab page, set the Color format and Quantization in the CAPTURE section to the value of the same properties in the INPUT section. In your video capture software, set the Resolution, Color format (if available) and Quantization (if available) of the captured signal to the value of the same properties of the input signal. Pro Capture, Eco Capture Family Call the driver panel of capture card. In the Video tab page, view the Input signal format, Color format, and Quantization in the Input section. The input signal format is displayed next to the Input label, and includes the resolution and frame rate of the input signal. In the Video tab page, set the Color format and Quantization in the Capture section to the value of the same properties in the Input section. In your video capture software, set the Resolution, Color format (if available) and Quantization (if available) of the captured signal to the value of the same properties of the input signal. 2If the captured image is scaled in the video capture software? If video capture software allows users to set the scaling, make sure the scale factor is 100%. 3If the input signal is interlaced signal? USB Capture (Plus) Family Open the utility software USB Capture Utility V3. In the Info tab page, view the Video signal format. If the video signal format contains "p", the input signal is a progressive scan signal; if it contains "i", the input signal is a interlaced scan signal. For interlaced scan signal, open the Video tab page, and then set Deinterlace to Weave, i.e. no deinterlacing. Pro Capture, Eco Capture Family Call the driver panel of capture card. In the Video tab page, view the input signal format next to the Input label. If the video signal format contains "p", the input signal is a progressive scan signal; if it contains "i", the input signal is a interlaced scan signal. For interlaced scan signal, open the Video tab page, and then set Deinterlace in the Capture section to Weave, i.e. no deinterlacing.

On GIGABYTE motherboard, the captured video is displayed as green screen

During the process of initializing PCIe devices, random errors occur in some GIGABYTE motherboards, which might lead to the green screen. You can contact us to obtain a firmware that can fix this problem.

When I use the computer's graphics card as the input source, the actual resolution of the output video is different from the resolution I set

To solve the problem, open the control panel of the graphics card, and then set the Scaling to Customize Aspect Ratio.

How to save changes of the Video Proc Amp tab in the driver panel?

By default, all changes of the Video Proc Amp tab in the driver panel is only saved temporarily. When the capture software is closed, all properties in this tab revert to their default values. If you want to permanently save changes of the Video Proc Amp tab, follow these steps: Run "regedit" on Windows to open the Registry Editor. Move to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProCapture (or EcoCapture)\Card Name\Board X, Channel X. Change the value of PersistAmpSettings to 1. Disable and enable the capture card in Device Manager, or restart the computer.

Pro Capture Dual SDI 4K Plus card has 8 HD BNC interfaces. Can each interface capture one channel of video?

Pro Capture Dual SDI 4K Plus card is a dual-channel capture card. After installing the driver, the system will load two capture channels. Each channel corresponds to four interfaces, and the signal types supported by each interface are as follows: Interface 0: Supports single-link 3G SDI signal. Interface 1: Supports single-link 3G SDI signal. Interface 2: Supports single-link 3G/6G SDI signal. Interface 3: Supports single-link 3G/6G/12G SDI signal. The four interfaces can receive quad-link 3G SDI signals, which can be integrated into a single-link 12G SDI signal. Interfaces 2 and 3 can receive dual-link 6G SDI signals, which can also be integrated into a single-link 12G SDI signal.

Short FAQs about Pro Capture

Can I use PCIe capture cards on a laptop? To use the capture card on a laptop, you need to check if your laptop has Thunderbolt and then prepare a Thunderbolt PCIe expansion box. The Thunderbolt expansion box is here used to convert PCIe interfaces to Thunderbolt interfaces. There are many Thunderbolt expansion box on the market to choose from, such as the xMac Mini Sever and Echo Express SE Ⅱ from Sonnet Technologies; the Node Pro from Akitio. You can also use a Magewell USB Capture (Plus) Family device with laptop, which can be readily connected to your laptop via a USB cable. Which product can capture 2560x1440p144 video? Pro Capture HDMI 4K Plus LT (part number: 11152) and Pro Capture HDMI 4K Plus (part number: 11150) cards support this video format. For more details, see Use Pro Capture card to capture video at 2560x1440p144. Do Pro Capture cards support capturing 8-channel LPCM embedded audio? The Pro Capture Capture cards support capturing up to 8 channels of LPCM audio. However, in Windows system, if you do not use the Magewell's SDK, you can only capture 2 channels of LPCM audio at most. When no CVBS video is input into Pro Capture Hexa CVBS, the input audio is shown to be available This is a normal phenomenon. Because of the physical nature of analog audio, the audio channel is always available. Can Pro Capture HDMI card only receive and capture audio? Yes. You need to specify Line In as the audio input source. Do Pro Capture SDI 4K Plus cards support 4Kp120 Dual-Link SDI video format? No. Pro Capture SDI 4K Plus cards support up to 4Kp60 video input. What kernel versions are supported by the Linux driver of Pro Capture cards? Kernel versions 2.6.35 and above are supported. The drivers are continually updated to support the latest Linux kernel. Do Pro Capture cards support Jetson TX2 platform? Yes. You can download the corresponding driver in the official website. When the computer connects with multi-channel Pro Capture cards, how are the channels sorted in the system? Capture channels are sorted by the time they are loaded by the system. Can PCIe x4 capture cards be used in the PCIe x2 slot? Yes, but this is not recommended. Because this will affect the capture bandwidth and decrease the capture ability. What is the latency of Pro Capture card? Users can open the low-latency mode of Magewell Pro Capture card, and developers can also open the low-latency mode through SDK to reduce the capture latency to 64 scan lines. Do Pro Capture SDI 4K Plus cards support single link 12G SDI signal input? Yes. It supports three connection modes: single-link 12G SDI, double-link 6G SDI and 4-link 3G SDI. What software does Magewell provide for Pro Capture cards? Capture Express, USB Capture Utility, Plugin for Premiere®, and Bridge for NDI®.

Use the driver panel of capture card to view the PCIe bandwidth

Call the driver panel of capture card. Enter the Info tab page to view the PCIe speed and PCIe width.

Can't install Pro Capture driver on Dell XPS 8930

Dell XPS 8930 is incompatible with Magewell's V1.3.0.3825 driver for Windows 10. To solve the problem, please install the 1.0.2 version of BIOS.

Do Magewell HDMI capture devices support CEC, HDR, or Camera Link?

Not support CEC. Pro Capture HDMI 4K Plus, Pro Capture HDMI 4K Plus LT, Pro Capture Dual HDMI 4K Plus LT and Pro Capture AIO 4K Plus support HDR. (only HDR10 standard). Not support Camera Link.

On the motherboards of certain models, Pro Capture multi-channel cards cannot be identified after reboot

1Access BIOS/UEFI. The access method varies by motherboard model. Please refer to relevant information about the specific motherboard. 2Set the item for configuring the link speed of the PCIe slot to Gen 2. The configuration item varies by motherboard model. Please refer to relevant information about the specific motherboard.