Welcome to knowledge base

Captured video has color distortion problem

1Check the color format of the signal source Check the color format of the video output from your signal source according to the user manual of the signal source. 2Set the supported color formats of the capture device For USB Capture (Plus) Family, download the utility software USB Capture Utility V3, and then refer to this article to add the color format of the signal source to your capture device. For Pro Capture and Eco Capture Family, refer to this article to add the color format of the signal source to your capture device. 3Select the appropriate color format in the video capture software In your video capture software, select the newly added color space and save the settings. Then check whether the color of the video is displayed normally.

Captured video is blurrier than the original video

Follow these steps to troubleshoot problems. 1If the Resolution, Color format and Quantization of the captured signal is consistent with those of the input signal? USB Capture (Plus) Family Open the utility software USB Capture Utility V3. In the Info tab page, view the Video signal format, which consists of the resolution and frame rate of the input signal. In the Video tab page, view the Color format and Quantization in the INPUT section. In the Video tab page, set the Color format and Quantization in the CAPTURE section to the value of the same properties in the INPUT section. In your video capture software, set the Resolution, Color format (if available) and Quantization (if available) of the captured signal to the value of the same properties of the input signal. Pro Capture, Eco Capture Family Call the driver panel of capture card. In the Video tab page, view the Input signal format, Color format, and Quantization in the Input section. The input signal format is displayed next to the Input label, and includes the resolution and frame rate of the input signal. In the Video tab page, set the Color format and Quantization in the Capture section to the value of the same properties in the Input section. In your video capture software, set the Resolution, Color format (if available) and Quantization (if available) of the captured signal to the value of the same properties of the input signal. 2If the captured image is scaled in the video capture software? If video capture software allows users to set the scaling, make sure the scale factor is 100%. 3If the input signal is interlaced signal? USB Capture (Plus) Family Open the utility software USB Capture Utility V3. In the Info tab page, view the Video signal format. If the video signal format contains "p", the input signal is a progressive scan signal; if it contains "i", the input signal is a interlaced scan signal. For interlaced scan signal, open the Video tab page, and then set Deinterlace to Weave, i.e. no deinterlacing. Pro Capture, Eco Capture Family Call the driver panel of capture card. In the Video tab page, view the input signal format next to the Input label. If the video signal format contains "p", the input signal is a progressive scan signal; if it contains "i", the input signal is a interlaced scan signal. For interlaced scan signal, open the Video tab page, and then set Deinterlace in the Capture section to Weave, i.e. no deinterlacing.

On GIGABYTE motherboard, the captured video is displayed as green screen

During the process of initializing PCIe devices, random errors occur in some GIGABYTE motherboards, which might lead to the green screen. You can contact us to obtain a firmware that can fix this problem.

When I use the computer's graphics card as the input source, the actual resolution of the output video is different from the resolution I set

To solve the problem, open the control panel of the graphics card, and then set the Scaling to Customize Aspect Ratio.

Can't install Pro Capture driver on Dell XPS 8930

Dell XPS 8930 is incompatible with Magewell's V1.3.0.3825 driver for Windows 10. To solve the problem, please install the 1.0.2 version of BIOS.

On the motherboards of certain models, Pro Capture multi-channel cards cannot be identified after reboot

1Access BIOS/UEFI. The access method varies by motherboard model. Please refer to relevant information about the specific motherboard. 2Set the item for configuring the link speed of the PCIe slot to Gen 2. The configuration item varies by motherboard model. Please refer to relevant information about the specific motherboard.

How to set Quad Link 3G SDI signal mode of Pro Capture SDI 4K Plus

It supports diver 4168 and later. Run "regedit" on Windows to open the Registry Editor. Move to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProCapture\Pro Capture Card Name\Board X, Channel X. Create a new DWORD key named “QuadSDIConvMode”. The optional value are: 0 - auto detect, 1 - fix to 2SI mode, 2 -fix to SQD mode. Reboot the PC to make the change take effect.

MacOS can't recognise devices after installing the new driver of Pro Capture

On some Mac computers with older drivers of Pro Capture series installed, when upgrading the capture card to V1.4.44 and above drivers, the system fails to recognise the device after successful installation. Problem Cause:On the Mac computer where the old version of the driver has been installed, the system has cached information about the old version. You need to manually delete the cached information about the old version before the new version of the driver can be loaded normally. Solution Steps: Turn on the Mac computer in recovery mode.Note: It is recovery mode, not safe mode. Enter the following command in recovery mode:kmutil trigger-panic-medic --volume-root /Volumes/<YourVolumeName><YourVolumeName> refers to the name of the partition where MacOS is installed.