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"Error 52: Bad Filename or Number" occurs when I install driver on Windows 10 x64

Please update your driver to the latest version for Windows 10.

Can't install driver in Linux TX2

Linux TX2 requires that the kernel modules be compiled before installing drivers. Do the following steps in the Linux Terminal: Run cd /usr/src/Linux+Tab Run sudo make modules_prepare Or Run cd /lib/modules/linux+Tab/build/ Run sudo make modules_prepare If the problem still exists, we recommend that you update the system.

The chip of the capture device burns when used

To avoid the chip to be burned, make sure the signal source is grounded when using the capture device; turn off and unplug the power cable of the computer before connecting or disconnecting the capture device from the HDMI or SDI video source.

Captured video is narrowed and can't be sent to the other side when I use Pro Capture card in Skype/Skype for Business/Microsoft Teams

If your captured video is narrowed on the preview screen and can't be sent to the other side when you're using the Pro Capture card to make video call, please follow these steps to solve the problem: 1Modify the registry of the capture device Run "regedit" on Windows to open the Registry Editor. Move to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProCapture\Pro Capture Card Name\Board X, Channel X. Double-click DimensionList and fill Value data with 0. * Skip Step 3 when using Skype for Business or Microsoft Teams. Double-click MaxOutWidth, select the Decimal base and then fill Value data with the width of the resolution you want. Double-click MaxOutHeight, select the Decimal base and then fill Value data with the height of the resolution you want. The resolution must not be set higher than 1920x1080 for normal transmission. 2Reboot the capture device In Device Manager, expand Sound, video and game controllers. Locate and right-click the Magewell capture device, and then select Disable device from the context menu. Right-click the capture device again, and then select Enable device from the context menu.

Fail to check for software updates or download new version

In the software upgrade process, failures to detect updates and download new version are usually caused by poor network connection. Please follow these steps to check the network connection: 1Check the network connection of the system In the Windows Start menu, click Settings > Network & Internet. If "No Internet access" is displayed (pictured at right), check whether the network cable is connected or contact your network administrator. 2Check if the firewall blocks the software from communicating over the network On Windows, open the Control Panel, then click System and Security > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall. In the Allowed apps dialog box, search for your software, and then check if its check boxes under Name, Domain, Private and Public are selected. If not, select these check boxes to allow the Bridge software to communicate through firewall.

Can't use or find Magewell capture device on MacOS

1Is the indicator light on your capture device off? If you find that the indicator light is off, it may be caused by loose connection or hardware defects. Please do as follows: Make sure the card is properly mounted in the slot. Power off your computer before removing or mounting the PCIe capture card. If there is no problem with the cables and interfaces, your capture device might have hardware problems. Please contact us for return-to-factory service. 2(For PCI cards only) Have the firmware and driver been installed? For PCIe capture card users, restart your computer and then go to Download Center on the Maggewell website to get the latest firmware and driver and install them. Enter System Preferences > Security & Privacy > General. If system software from Magewell was blocked from loading, click Allow. 3Can the video capture software find and use your capture device? If the video capture software cannot find or use your capture device, please check the privacy settings of the system: Enter System Preferences > Security & Privacy > Privacy. Click Camera in the left list of the Privacy page, then select capture software to allow it to access your camera. Click Microphone in the left list of the Privacy page, then select capture software to allow it to access your microphone.

Microphone audio is lost when I capture HDMI video from a camera

Many cameras' HDMI signals do not embed audio input from the microphone. Please consult your camera manufacturer to confirm whether the HDMI signal of your camera model contains audio data.

The audio devices enumerated by WebRTC have the same name

Scenario When a user uses WebRTC on Linux to enumerate video devices and audio devices, the names of different Pro Capture video devices appear normal, but the same names are displayed for different Pro Capture audio devices. As shown on the right, the names of the four Pro Capture audio devices are all displayed as "Pro Capture Endpoint Stereo." Solution Open file: /lib/udev/hwdb.d/20-pci-vendor-model.hwdb Comment out the information related to the capture card, as shown on the right. Run the following commands for the changes to take effect: sudo udevadm hwdb --update sudo udevadm control --reload

Compatibility issues between the Pro Capture card and Media Foundation interface

Pro Capture cards that support CC (Closed Caption) function have compatibility issues with the Media Foundation interface. This problem can be solved by disabling CC. Steps are as follows: Install Pro Capture driver (version 4060 or above). Open the Registry Editor, and then open the path: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProCapture\$(CARD_NAME)\Board X, Channel Y. Set the value of EnableCC to 0. Restart the computer.

Screen shows "No Signal" or "Unsupported Signal" when I use Magewell capture device

1Check if the resolution of the signal source exceed the processing range of the capture device Please refer to the tech spec of the capture device on the Magewell official website. The highest supportable resolution can be found in the Input Features section. 2Check if the signal source works normally Connect the signal source to other receiving devices (such as TV). If the other receiving devices cannot display videos normally, the problem should come from the source. Or connect your capture device with other signal source. If the capture device works normally, the problem should come from the original source. 3Check the status of cables and interfaces Use the recommended brands of cables or use the Mini Repeater HDMI 4K to enhance the signal. Mind the length of cables. If the cable is too long, the quality of signal transmission will be damaged. For USB Capture (Plus) devices, make sure they are used with the original USB 3.0 cables provided by Magewell. Check if all interfaces are firmly connected. If there are any worn interfaces, use alcohol pads to wipe the interfaces. If there is a adapter between the signal source and the capture device, replace the adapter. If there is a signal splitter, connect the source directly to the capture device. 4Steps for HDMI devices Make sure the signal source is not encrypted by HDCP because HDCP signals are not allowed to be captured according to the law. Reset the EDID. (See How to reset the EDID of HDMI capture device)