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Use USB Capture HDMI 4K Plus to capture video at 2560x1440p144

Scenario Some monitors have a resolution and refresh rate of 2560x1440p 144Hz. This article offers gamers who use such monitor a solution for live streaming or recording. Devices A computer for streaming/recording A monitor that supports 2560x1440p 144Hz An EDID bin file that provided by Magewell ( Click here to download) One USB Capture HDMI 4K Plus Solution Ⅰ Hardware requirement: the computer graphics card can at least simultaneously output two channels of HDMI signals 1. Connect devices Connect the capture device with the streaming computer and make sure the device works. Connect the output of the graphics card to the capture device and monitor respectively via HDMI cables. 2. Set the display properties In the graphics card control panel, set the resolution to 2560x1440 and refresh rate to 144 Hz. 3. Set the display mode of multiple monitors In the system display settings, enable the duplicate/mirror display mode of multiple monitors. The following figures shows the display settings on Windows, MacOS, and Ubuntu respectively. Windows MacOS Ubuntu 4. Configure the capture device Use USB Capture Utility V3 to import the EDID provided by Magewell. Relevant Topic: Use USB Capture Utility V3 to edit EDID Solution Ⅱ Hardware limitation：the computer graphics card can only output one channel of HDMI signals 1. Connect devices Connect the capture device with the streaming computer via an USB cable; connect the output of the graphics card with the input of the capture device via an HDMI cable; connect the LOOP THRU interface of the capture device with the monitor via an HDMI cable. 2. Set the display properties In the graphics card control panel, set the resolution to 2560x1440 and refresh rate to 144 Hz. 3. Configure the capture device Use USB Capture Utility V3 to import the EDID provided by Magewell. Relevant Topic: Use USB Capture Utility V3 to edit EDID

Use USB Capture DVI Plus to capture composite (CVBS) video

USB Capture DVI Plus can capture analogue composite (CVBS) video without audio via a DVI-I to HDMI + Component breakout cable and capture analogue audio via the Line In interface. 1Connect devices Connect the included DVI-I to HDMI + Component breakout cable to the DVI interface of USB Capture DVI Plus. Connect the yellow composite cable to the green input socket of the breakout cable. Connect USB Capture DVI Plus to the computer. Connect the analogue audio to the Line In interface of USB Capture DVI Plus. 2Configure the capture device Make sure that the firmware version is 2.5.6447 or above. In the Input tab page of USB Capture Utility V3, clear the Auto Scan check box of Video Input, and then select Composite input 0 in the Video Input drop-down menu. Composite video cannot be automatically detected by USB Capture DVI Plus because it shares the same connection as is used for component video, and the two kinds of video are too similar in format. So you have to manually select the video input.

How to check the hardware version of Magewell product

Pro Capture Family, Eco Capture Family Method Ⅰ: Through device appearance The hardware version is printed on the PCB board. The format is REV-X(letter)X(number). For example, REV-A1. Method Ⅱ: Through driver panel (for Windows) Call the driver panel of capture card. Enter the Info tab page to view the Hardware version. Method Ⅲ: Through command line (for Linux) Run the following command in the Terminal to view the device information. For Pro Capture card, run: mwcap-info -i For Eco Capture card, run: mweco-info -i Under Device, view the Hardware version. USB Capture (Plus) Family Method Ⅰ: Through device appearance Check for the product serial number (S/N) at the back of your capture device. The first letter of the serial number stands for the hardware version. Method Ⅱ: Through USB Capture Utility Open USB Capture Utility V3. Enter the Info tab page to view the Hardware version. Pro Convert Family Log in Pro Convert Web UI. Enter the Dashboard tab page, and then view the Hardware version under the Pro Convert category.

How to check SDK version

SDK V3 under C:\Windows\System32, right-click the LibMWCapture.dll file and then click Properties. In the LibMWCapture.dll Properties dialog box, click Details and then view the File version. SDK V2 under C:\Windows\System32, right-click the LibXIStream2.dll file and then click Properties. In the LibXIStream2.dll Properties dialog box, click Details and then view the File version.

How to check the serial number of Magewell products

This topic describes how to check the serial number of various Magewell product series. Pro Capture Family, Eco Capture Family USB Capture (Plus) Family Ultra Stream / Ultra Encode Family Pro Convert Family Pro Capture Family, Eco Capture Family Method 1: On device package Find the serial number on the package of your capture card. Method 2: On device The stickers on the capture card are printed with serial number and P/N code. The first set of code is the serial number. Method 3: Through driver panel (for Windows) Call the driver panel of capture card. Enter the Info tab page to view the Serial number. Method 4: Through command line (for Linux) Run the following command in the Terminal to view the device information. For Pro Capture card, run: mwcap-info -i For Eco Capture card, run: mweco-info -i Under Device, view the Serial number. USB Capture (Plus) Family Method 1: On device package Find the serial number on the package of your capture device. Method 2: On device Check for the product serial number (S/N) at the back of your capture device. Method 3: Through USB Capture Utility This method applies when only one USB Capture is connected to the host. On the host to which USB Capture is connected, open USB Capture Utility V3. If multiple USB Capture devices are connected to the host, select a device at the top of USB Capture Utility. Enter the Info tab page to view the Serial number. Ultra Stream / Ultra Encode Family Method 1: On device package Find the serial number on the package of Ultra Stream / Ultra Encode. Method 2: On device Find the serial number on the back of your device. Method 3: Through Web UI Log in to the Web UI of your device. Access the About tab page, and check Serial Number in the About area. Pro Convert Family Method 1: On device package Find the serial number on your device package. Method 2: On device Find the serial number on the back of your device. Method 3: Through Web UI Log in to Pro Convert Web UI. Enter the Dashboard tab page, and then view the Serial number under the Pro Convert category.

Fail to check for software updates or download new version

In the software upgrade process, failures to detect updates and download new version are usually caused by poor network connection. Please follow these steps to check the network connection: 1Check the network connection of the system In the Windows Start menu, click Settings > Network & Internet. If "No Internet access" is displayed (pictured at right), check whether the network cable is connected or contact your network administrator. 2Check if the firewall blocks the software from communicating over the network On Windows, open the Control Panel, then click System and Security > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall. In the Allowed apps dialog box, search for your software, and then check if its check boxes under Name, Domain, Private and Public are selected. If not, select these check boxes to allow the Bridge software to communicate through firewall.

Minimum bandwidth requirements for multi-channel video capture

When multiple channels of video are being captured with Magewell capture device, it is necessary to ensure that the transmission bandwidths of the capture devices and the computer's bus (PCIe or USB bus) are sufficient for the total data of multi-channel video streams; otherwise, frame drop will occur. The maximum transmission bandwidths of PCIe interface and USB interface are: PCIe x1 Gen 2: ~400MB/s PCIe x4 Gen 2: ~1600MB/s Note: Although Pro Capture HDMI 4K, Pro Capture AIO 4K, and Pro Capture DVI 4K Capture cards use the PCIe x4 Gen 2 interfaces, their actual transmission bandwidths are only ~1200MB/s. USB 3.0 bus: ~400MB/s USB 2.0 bus: ~50MB/s When capturing multi-channel video streams, you can refer to the following table to select the video capture format.

Can't use or find Magewell capture device on MacOS

1Is the indicator light on your capture device off? If you find that the indicator light is off, it may be caused by loose connection or hardware defects. Please do as follows: Make sure the card is properly mounted in the slot. Power off your computer before removing or mounting the PCIe capture card. If there is no problem with the cables and interfaces, your capture device might have hardware problems. Please contact us for return-to-factory service. 2(For PCI cards only) Have the firmware and driver been installed? For PCIe capture card users, restart your computer and then go to Download Center on the Maggewell website to get the latest firmware and driver and install them. Enter System Preferences > Security & Privacy > General. If system software from Magewell was blocked from loading, click Allow. 3Can the video capture software find and use your capture device? If the video capture software cannot find or use your capture device, please check the privacy settings of the system: Enter System Preferences > Security & Privacy > Privacy. Click Camera in the left list of the Privacy page, then select capture software to allow it to access your camera. Click Microphone in the left list of the Privacy page, then select capture software to allow it to access your microphone.

Microphone audio is lost when I capture HDMI video from a camera

Many cameras' HDMI signals do not embed audio input from the microphone. Please consult your camera manufacturer to confirm whether the HDMI signal of your camera model contains audio data.

Will the recorded file be damaged if the input signal is lost during recording?

Signal loss will not damage the recording file. However, during the period of losing input signal, the captured images will be all black.