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About 213 results

Fail to go live from business pages when streaming to Facebook Live

Director has supported streaming to business pages for Facebook Live since V3.2. For users who cannot stream to business pages, you can follow the below steps. Upgrade your firmware to a newer version (V3.2.1273 and above). Go to Facebook > Settings & privacy > Business integrations, remove Director from "Active". Log out your account on the Director device. Log in your account again and finish the authentication. Tap Post To, find your business page, and select it. Go back to the main screen and then start streaming to Facebook Live.

Article ID: 0008050006 Director  > Troubleshooting

Director > Troubleshooting

When using USB Capture series devices, only one resolution can be configured in capture software such as OBS

This may be due to the camera settings in Windows 11, and you’ll need to adjust the default camera configurations. Click the Windows "Start" button, then navigate to "Settings > Bluetooth & devices > Cameras". In the "Bluetooth & devices > Cameras" window, select the desired camera from the list, such as USB Capture HDMI 4K Pro. Click the "Edit" button of "Advanced camera options". Turn off "Allow multiple apps to use camera at the same time". If you need multiple apps to use camera at the same time, you can turn on the switch. And then you can select the camera resolution from "Media type". The current options include 640x360, 2560x1440, 1920x1080, 1280x720.  

Article ID: 0002050001 USB Capture  > Troubleshooting

USB Capture > Troubleshooting

Bluetooth Audio Relative Questions

Q1: Why can't Bluetooth devices achieve simultaneous audio input and output? A: Bluetooth audio supports two primary working modes: A2DP mode: Enables high-quality one-way audio transmission (e.g., headphones receiving media audio from a device) and requires master-slave role switching. This is the working mode of the Director device. SCO mode: Supports two-way call voice transmission but only up to 8k/16k. The Director does not support this mode.   Q2: Why is the device restart required when switching Bluetooth audio input/output functions? A: The Android system currently does not support hot-swapping of Bluetooth working modes. A device restart is necessary to reconfigure the mode, ensuring the Bluetooth function operates normally in the target mode.   Q3: Can simultaneous audio input and output be achieved when connecting to a phone via Bluetooth? A: No. Currently, the Director operates in A2DP mode and does not support establishing the corresponding two-way audio connection with a phone. Therefore, simultaneous audio input and output on the phone side cannot be realized via Bluetooth.

Article ID: 0008050007 Director  > Troubleshooting

Director > Troubleshooting
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