MacOS can't recognise devices after installing the new driver of Pro Capture

On some Mac computers with older drivers of Pro Capture series installed, when upgrading the capture card to V1.4.44 and above drivers, the system fails to recognise the device after successful installation. Problem Cause:On the Mac computer where the old version of the driver has been installed, the system has cached information about the old version. You need to manually delete the cached information about the old version before the new version of the driver can be loaded normally. Solution Steps: Turn on the Mac computer in recovery mode.Note: It is recovery mode, not safe mode. Enter the following command in recovery mode:kmutil trigger-panic-medic --volume-root /Volumes/<YourVolumeName><YourVolumeName> refers to the name of the partition where MacOS is installed.  

USB Capture HDMI 4K Pro Supported Resolutions and Frame Rates (mac OS)

The USB Capture HDMI 4K Pro is capable of capturing 4K video at 60 frames per second with 4:4:4 color fidelity. However, the maximum combinations of resolution, frame rate, color subsampling and bit depth that you can achieve will depend on your host system's USB interface and operating system.  A 20Gbps USB 3.2 Gen 2x2 interface is required for maximum performance but is not available on Mac systems.   While recent Mac systems include a Thunderbolt 4 port capable of 40Gbps, these ports are not backwards-compatible to USB3.2 Gen 2x2 at 20Gbps. USB throughput on these systems will be limited to 10Gbps or 5Gbps depending on the specific model and operating system version.   The below table outlines the combinations of resolution, frame rate, color format and chroma sampling that can be captured with the USB Capture HDMI 4K Pro on macOS, depending on the host system's USB throughput capabilities (10Gbps or 5Gbps).   Systems running Windows or Linux operating systems will have different performance capabilities. For details of USB Capture HDMI 4K Pro capabilities on these systems, please see this article: USB Capture HDMI 4K Pro Supported Resolutions and Frame Rates (Windows & Linux) - Magewell   Color format ChromaSampling Bit Depth Resolution  Frame rate USB3.2 Gen 2x1, USB 3.1 Gen 2 (10Gbps) USB3.2 Gen 1x1, USB 3.1 Gen 1, USB 3.0 (5Gbps) YUY2 4:2:2 8-bit 4096x2160 30 25 3840x2160 50 25 2560x1440 100 50 1920x1080 200 100 1280x720 240 200 NV12 4:2:0 8-bit 4096x2160 60 30 3840x2160 60 30 2560x1440 150 70 1920x1080 240 120 1280x720 240 240 UYVY 4:2:2 8-bit 4096x2160 30 25 3840x2160 50 25 2560x1440 100 50 1920x1080 200 100 1280x720 240 200   We are in the process of validating additional resolution and frame rate combinations, and will update this article as more information is available.

USB Capture HDMI 4K Pro Supported Resolutions and Frame Rates (Windows & Linux)

The USB Capture HDMI 4K Pro is capable of capturing 4K video at 60 frames per second with 4:4:4 color fidelity. However, the maximum combinations of resolution, frame rate, color subsampling and bit depth that you can achieve will depend on your host system's USB interface and operating system. A 20Gbps USB 3.2 Gen 2x2 interface is required for maximum performance.   The below table outlines the combinations of resolution, frame rate, color format and chroma sampling that can be captured with the USB Capture HDMI 4K Pro on Windows and Linux operating systems, depending on the host system's USB interface capabilities (20Gbps, 10Gbps or 5Gbps).   Systems running macOS will have different performance capabilities. For details of USB Capture HDMI 4K Pro capabilities on Mac systems, please see this article: USB Capture HDMI 4K Pro Supported Resolutions and Frame Rates (mac OS) - Magewell   Color format ChromaSampling Bit Depth Resolution  Frame rate USB3.2 Gen2x2, USB3.2 (20Gbps) USB3.2 Gen 2x1, USB 3.1 Gen 2 (10Gbps) USB3.2 Gen 1x1, USB 3.1 Gen 1, USB 3.0 (5Gbps) YUY2 4:2:2 8-bit 4096x2160 110 60 N/A 3840x2160 120 60 N/A 2560x1440 240 140 60 1920x1080 240 240 100 1280x720 240 240 240 NV12 4:2:0 8-bit 4096x2160 120 80 30 3840x2160 160 80 30 2560x1440 240 190 60 1920x1080 240 240 150 1280x720 240 240 240 RGB32 4:4:4:4 8-bit 4096x2160 50 30 N/A 3840x2160 60 30 N/A 2560x1440 120 60 30 1920x1080 240 120 50 1280x720 240 240 120 UYVY 4:2:2 8-bit 4096x2160 110 60 N/A 3840x2160 120 60 N/A 2560x1440 240 120 60 1920x1080 240 240 100 1280x720 240 240 240 RGB24 4:4:4 8-bit 4096x2160 60 30 N/A 3840x2160 60 30 N/A 2560x1440 120 60 30 1920x1080 240 120 60 1280x720 240 240 150 I420 4:2:0 8-bit 4096x2160 120 60 30 3840x2160 120 60 30 2560x1440 240 120 60 1920x1080 240 240 150 1280x720 240 240 240 P010 4:2:0 10-bit 4096x2160 60 30 N/A 3840x2160 60 30 N/A 2560x1440 120 60 30 1920x1080 240 120 60 1280x720 240 240 150 Y210 4:2:2 10-bit 4096x2160 50 30 N/A 3840x2160 60 30 N/A 2560x1440 120 60 30 1920x1080 240 120 50 1280x720 240 240 120   We are in the process of validating additional resolution and frame rate combinations, and will update this article as more information is available.

How to use DJI SDR Transmission on Director Mini

The combination of Director Mini with the DJI SDR Transmission equipment provides a one-stop solution for video creators, achieving seamless integration of receiving, monitoring, recording, and streaming, significantly enhancing the flexibility and efficiency of video production, especially in complex environments. Video creators can enjoy a more efficient and stable video production experience. Whether in open spaces or urban environments, the device ensures high-quality transmission of video signals, providing strong technical support for video creation. Connecting Devices Connect the Video Source: Connect the DJI SDR transmitter to your video source (such as a camera, camcorder), ensuring a stable and lossless signal connection between the source and the transmitter. Create a Scene: On the Director Mini, create a new scene and select the HDMI source, such as HDMI 1. Connect the Receiver: Connect the HDMI port of the DJI SDR receiver to the HDMI 1 port of the Director Mini.  Real-time Monitoring and Operations: After the connection is made, the video source is immediately displayed on the Director Mini. At this point, you can perform real-time editing, recording, or streaming. Additionally, through the small screen on DJI SDR Transmission devices, you can monitor real-time signal strength, transmission rate, and other key information to ensure transmission quality.   Test Results Performance in Unobstructed Environments In an open environment without obstructions, such as urban roads, the DJI SDR transmission equipment maintains stable video signal transmission within a range of 200 meters.  Performance in Obstructed Environments In environments with obstructions, such as urban areas with tall buildings, the DJI SDR transmission equipment guarantees stable video signal transmission within a range of 100 meters.

How to use DJI OSMO Pocket 3 on Director Mini

With Director Mini paired with the DJI Osmo Pocket 3, you can shoot high-definition videos on the go and perform real-time editing, replay, recording, and streaming, enabling free video creation.      Connecting the Osmo Pocket 3 and Director Mini via a USB-C cable 1. Connect the USB-C port of Osmo Pocket 3 to the USB-A or USB-C port of Director Mini. 2. Create a scene on Director Mini and select a Webcam source, such as WEBCAM1. 3. Rotate the screen of Osmo Pocket 3 to start capturing footage. Wait for the webcam to be ready, and the video should appear on Director Mini at this point. 4. Now, you can use Osmo Pocket 3 to shoot videos, and start editing, recording or streaming on Director Mini.   Connecting the Osmo Pocket 3 and Director Mini via RTMP Create a RTMP Push scene on the Director Mini, remembering the streaming address at the bottom of the page when you create it. Open the DJI Mimo app, and ensure it has connected with your Osmo Pocket 3. Slide the bottom menu to "LIVESTREAM". Select RTMP, and tap "Start Livestreaming Settings". The app starts preparing to livestream. Wait for about 15 seconds and stay on app screen. Connect the Osmo Pocket 3 to the same network as the Director Mini in "Camera Network Status". Enter the RTMP streaming address from the first step. Slide the phone page for more settings. Tap "Start Livestream" and wait a few moments for the footage captured by your Osmo Pocket 3 to appear on your Director Mini. At this point, you can use your Osmo Pocket 3 to shoot videos, and start editing, recording or streaming on Director Mini.  

How to use Magewell Director Plugin for Stream Deck

Since Sep 2024, Magewell has released the official plugin for Stream Deck, Magewell Director Plugin. It is designed to enhance production workflows by enabling seamless control of Director devices through Stream Deck, making the process significantly easier and more efficient. Supported Magewell devices: Director Mini （Firmware V3.0 and above）   Before using the plugin, you may need to prepare a few things. A Stream Deck device. The plugin currently supports the following Stream Deck models: STREAMDECK NEO STREAMDECK STREAMDECK + STREAMDECK XL STREAMDECK MINI Go to Downloads | Elgato to download the Stream Deck based on your OS, Mac or Windows, and install it on your computer. Go to Stream Deck Plugins | Elgato Marketplace to get the Magewell Director plugin to your account.  Your computer and the Director device should be in the same LAN.    Now let's start. Plug a Stream Deck device to your computer. Open the Stream Deck app, you will find the plugin on the right. If you haven't got the plugin from the marketplace, you can download it here, and then double-click the downloaded file. It will be automatically installed.  (Optional) If your Stream Deck device has dials, such as Stream Deck +, select the Stream Deck + in the upper left corner, and click "Keys" or "Dials" in the upper right corner to switch functions supporting Keys and Dials. On the Stream Deck app, drag a function to one box. Click "Input IP Address". Input the IP address of your Director device, and click "Connect". You can view the IP address of Director device in Control Center by swiping down from the top of the screen.   Click the arrow of the dropdown box of "Function", and select a function. Some functions need more selections or settings, please follow the on-screen guide. You can enter a Title if needed. Drag more functions to the boxes left to customize your profile. Use keys and dials on the Stream Deck device to perform the functions.   Example 1: Set to switch to the scene named as HDMI 1 Drag and drop "Scene" to one box. Click the arrow of the dropdown box of "Function", and select "Switch to the specific scene". Click the arrow of the dropdown box of "Scene name", and select "HDMI 1". Press the key on your Stream Deck device to switch to the "HDMI 1" scene.   Example 2: Use a dial to adjust video progress. Go to the Dials tab. Drag and drop "Video" to a circle box. Rotate the dial on your Stream Deck device to adjust video progress.  

What to do when an NDI source jitters

If the image of an NDI source jitters, try the following steps: Check Network Stability: Ensure you’re on a stable network. If unstable, switch to a reliable connection. Adjust URL Settings in Scene Editor: Increase Buffer Duration. Change Transport Mode from UDP to TCP or RUDP. Enable Ignore video PTS.