Knowledge Base Result
About 185 results
Pro Capture card inputs not detected with macOS 14 (Sonoma): Workaround
An incompatibility between our Pro Capture PCIe capture cards and the recently released macOS 14 (Sonoma) causes the cards’ inputs to not be recognized by software applications, even if the card itself is detected by the operating system. Our engineering team is working hard on a new version of the Pro Capture driver to resolve this issue, and we thank you for your patience. In the meantime, as a temporary solution, one possibility is to roll your system back to macOS 13.6 or earlier. Please note that rolling back your system is not recommended by Apple, so doing so would be at your own risk. If you still wish to attempt a rollback, these instructions from Apple explain how to create a bootable installer for re-installing macOS. Please DO NOT select macOS Sonoma for creation of the installer.
Article ID: 0001050001 Pro Capture > Troubleshooting
How to export crash log of Director Mini
Article ID: 0008050001 Director Mini > Troubleshooting
USB Modem supported by Magewell Products
As standalone devices, Ultra Stream, Ultra Encode and Director Mini can be used with a USB modem to get wireless network connection to do streaming. We have tested and validated the following ones in our lab to be compatible with our products. Till December 21st, 2023, the validated USB Modems include: If you're willing to ship your USB modems that are not included in the table above, we would love to test and validate it for you. For such requirement, please email to email@example.com. If you have any questions regarding how to use the feature, please refer to the user manual of your device.
Article ID: 0000020002 Ultra Stream Ultra Encode Director Mini > Get Started
What can the USB-C port of Director Mini be used for
The USB-C port of Director Mini is a USB 3.0 Type-C port, and provides multiple functions for free usage. Connect to computer to transfer fileTap "> Settings > USB Type-C", and select "MTP mode" to transfer files between Director Mini and the computer. Connect to computer to output audio and video Tap "> Settings > USB Type-C", and select "UVC + UAC mode" to output audio and video to streaming software, such as Zoom and Skype. Connect to a USB HUB for more usageYou can use a USB HUB to connect a WEBCAM for audio and video input, or connect a USB flash drive for file transfer, or a USB keyboard for shortcuts control, etc. Output audio and video to an external screenIt also serves a display port to connect to an external screen, such as a monitor and HDTV, supporting 1920x1080@60hz or 1920x1080@50hz, which changes along with the show's frame rate. You can use a Type-C to HDMI / VGA / DP adapter to connect the USB-C port to the external screen, and select content to display on the external screen according to the prompt. It supports displaying clear program, duplicating the device screen, looping HDMI 1 or HDMI 2.Besides, when Director Mini is connected to an external touchscreen and set to "Duplicate Screen", you can use the external touchscreen to control the device, so as to enlarge your canvas for better scene editing, annotation, etc. * Notice for using the external touchscreen to control Director Mini: The external touchscreen must support HID multi-touch function (no need of driver). Connect the touchscreen and Director Mini with a Type-C to Type-C cable. If you use a Type-C adapter, please connect the Touch Function port of the touchscreen to the device. For details, please refer to your touchscreen's user manual. Select Duplicate Screen as the displayed content. The external touchscreen should keep the full screen mode and the same orientation as the Director Mini device.
Article ID: 0008020002 Director Mini > Get Started
How to reduce the latency of USB Capture HDMI 4K Plus
If you are experiencing frame drops and lag with the USB Capture HDMI 4K Plus, please follow these steps to troubleshoot: Check the capture software settingsEnsure that the recommended setting in the capture software is 1920x1080p 60fps RGB24/YUY2. If the settings exceed this recommendation, frame dropping may occur. For example, if the capture software is set to 4K 60, the USB 3.0 bandwidth limitation may prevent the capture from reaching the set frame rate, resulting in frame dropping and stuttering. You may check the output format on USB Capture Utility. Connect USB 3.0 port with the USB 3.0 cableConnect the USB Capture HDMI 4K Plus using the original USB 3.0 cable. Make sure to connect it to the USB 3.0 port on your computer, which is usually colored blue, blue-green, or red. Avoid connecting to black ports, as they are typically USB 2.0 ports. For desktop computers, it is recommended to connect to the USB 3.0 ports on the rear panel, as front panel ports with long wires may lead to insufficient power supply. Check the USB port speedUse USB Capture Utility to verify the actual speed of the current USB port. Ensure that it is operating at USB 3.0 speed. If it is running at USB 2.0 speed, switch to a USB 3.0 port or reconnect the cable. Check whether there are other devices occupying USB bandwidth Disconnect any other USB devices that may be causing the drop in speed. If the above methods do not solve your problem, please email to firstname.lastname@example.org.
Article ID: 0001050002 USB Capture Plus > Troubleshooting