How to check the revision of Pro Capture Dual SDI

You can find the revision number on the Pro Capture Dual SDI, as shown in the following figures. Different revisions have different dimensions. 1. Revision C1 Dimension: 116.2 mm x 64.4 mm 2. Revision C2 Dimension: 117.8 mm x 64.4 mm 3. Revision C3 Dimension: 117.8 mm x 64.4 mm

How to set Quad Link 3G SDI signal mode of Pro Capture SDI 4K Plus

It supports diver 4168 and later. Run "regedit" on Windows to open the Registry Editor. Move to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProCapture\Pro Capture Card Name\Board X, Channel X. Create a new DWORD key named “QuadSDIConvMode”. The optional value are: 0 - auto detect, 1 - fix to 2SI mode, 2 -fix to SQD mode. Reboot the PC to make the change take effect.

How to start casting to USB Fusion

You can add a screencast scene through the following ways. Press and hold on the device for 2 seconds to switch to the screencast scene. At the lower left corner of the App, tap and select Screencast. On the Web UI, click Presentation > Scenes > Add, select Screencast. Then select the added screencast scene. Then, the current scene will display the screencast guide. You can see the clear guide on the monitor or HDTV connected to the HDMI OUT port. (The HDMI OUT is set to output PROGRAM, which is the default setting.) The guide displays the following information： The device's private hotspot name and password. The Wi-Fi and Ethernet that the device is connected to. The screencast steps and device name. Follow the guide to start casting. It supports 4 devices casting simultaneously, and you can hold   to switch screencast images.

How to use USB Capture HDMI Gen 2 and USB Capture HDMI Plus in Zoom Rooms

Magewell USB Capture HDMI Gen 2 and USB Capture HDMI Plus external capture devices have been certified for use with Zoom Rooms. To use either of these products in conjunction with Zoom Rooms, please follow the below steps:  Connect your video source to a USB Capture HDMI Gen 2 or USB Capture HDMI Plus device, and connect the Magewell device to the Zoom Rooms computer via USB. Zoom Rooms will recognize the Magewell unit as a Content Sharing device and will begin sharing video and audio content. Magewell USB Capture devices support plug and play. Once you connect the device to the computer, you can use it without installing any drive. When you open the Zoom Room Controller, you can find the Magewell unit in the camera device list. If you cannot find it, please refer to Can't find Magewell capture device in Zoom Rooms.

Can't find Magewell capture device in Zoom Rooms

Windows In the Windows OS, right click , and select Device Manager. Then you can check whether the Magewell unit is in the Camera list. Not found: Check whether you have used the cable provided by Magewell, or you can connect to another USB port. Found: Check the privacy settings. Please refer to  the 3rd section in Can't use or find Magewell capture device on Windows. macOS  In the macOS,  click Apple icon > About This Mac > System Report.  Then you can check whether the Magewell unit is in the Camera  list. Not found: 1. Check whether you have used the cable provided by Magewell. 2. Connect to another USB port. 3. If you have changed the color space with  USB Capture Utility V3, refer to Video capture software can't find video capture device after changing the color format in USB Capture Utility V3 (Mac). Found: Check the privacy settings. Please refer to the 3rd section in Can't use or find Magewell capture device on MacOS.

How to connect Eco Capture HDMI 4K Plus M.2 with HDMI Adapter

Connect the devices Align the plug connectors (CABLINE-VS connector) with the receptacle connectors on the Eco Capture HDMI 4K Plus M.2 and HDMI adapter and insert them parallel into the receptacle connectors . Caution: Please don't use PULL BAR for insertion of connector. There are possibilities to cause PULL BAR deformation or the rotation axis dropping out from the connector.  Turn the PULL BAR to the receptacle connector side and lock it.  The devices are connected. Un-mate the connector  Lift the PULL BAR and release the lock with the receptacle connector. Then turn the  PULL BAR to parallel to the PCB. Pull the connector out horizontally in parallel to PCB. Caution: Please don't use PULL BAR for un-mating the connector. There are possibilities to cause PULL BAR deformation or the rotation axis dropping out from the connector. 

How to connect Eco Capture 12G SDI 4K Plus M.2 and BNC connectors

Mate one plug of the 3G double-ended cable assembly marked with 3G to the  BNC connector marked with 3G, and mate the other plug to the PCB receptacle marked with 3G. Mate one plug of the 12G double-ended cable assembly marked with 12G  to the  BNC connector marked with 12G , and mate the other plug to the PCB receptacle marked with  12G. Note: When mating, align the mating axes between the receptacle and plug, and insert the plug downward and perpendicular into the receptacle. Do not insert the plug at a slanted angle.    

Which revision of the Ultra Encode HDMI (or Ultra Encode SDI) hardware do I have?

With changes in internal component availability since Ultra Encode HDMI and Ultra Encode SDI were first launched, there are now two revisions of these products: rev A and rev B. The rev B version incorporates a more recent chipset and adds a power switch on the front of the device. Users can tell which version of the Ultra Encode hardware they have by the presence of this power switch, and when updating the device, they should deploy the appropriate firmware update specific to their revision. The revision B Ultra Encode units deliver the same capabilities as their earlier revision A equivalents. Our goal is that existing revision A devices continue to provide all original Ultra Encode functionality, while allowing revision B devices to take advantage of opportunities in the new chipset. While revision A is no longer sold, we are continuing to offer updates and bug fixes for these units to maintain their existing functionality. There may be additional enhancements in the future that are only available on revision B because they require the newer chipset.

How to log into the Web UI of Director device

Director device can connect to a network via Ethernet or Wi-Fi. After Director device is connected to a network, you can use the following ways to access its Web UI. Using an Ethernet/Wi-Fi IP Address Ensure that Director device is powered on and has connected to a network. Swipe down from the top of the device's main screen to open the Control Center, where you can find the IP address of the Ethernet or Wi-Fi. Connect your computer and Director device to the same network. On the computer, open a browser, enter the IP address, and press Enter. Then you can see the Web UI login page. Enter your account name and password on the Web UI login page. The default account name is Admin, and password is Admin.   Using Windows Network Discovery Director device supports SSDP-based network discovery, which you can use to access the device. On Windows, you can use the File Explorer to discover Director device. This method applies to Windows 7 and later. The following uses Windows 10 as an example. Ensure that Director device is powered on and has connected to a network. Connect your computer and Director device to the same network. On the computer, open File Explorer. You can: Click , and select File Explorer in the start menu. Hold down the key and press E on your keyboard. At the left panel of File explorer, click Network. In the Other Devices area, the name of Director device is displayed as "Director X+ Device Name (Serial Number)". Find your Director device based on the Serial number.  The serial number of Director device is the one that can be found on the back of the device, for example, A511220416050. Double-click the device icon to access the Web UI login page. Enter your account name and password on the Web UI login page. The default account name is Admin, and password is Admin.   Using MDNS Director device supports multicast DNS (mDNS), a simple, easy to build, user-friendly network discovery protocol. Thus, you can access the Web UI more quickly. Ensure that Director device and your computer are in the same local network. On the computer, open a browser, enter directormini.local for Director Mini, directorone.local for Director One, or device name.local, and press Enter. Then you can see the Web UI login page. The default device name is "DM + Serial Number". The serial number of Director device is the one that can be found on the back of the device, for example, A511220416050. Enter your account name and password on the Web UI login page. The default account name is Admin, and password is Admin.

How to export crash log of Director device

If you experience a crash while using Director device, you can export the crash log and send the file to Magewell in one of the following ways so that we can locate and resolve the problem for you. Export with a computer: Set the device to MTP mode (default), or if it is set to UVC+UAC mode, go to " > Settings > USB Type-C" and select "MTP Mode". Connect the device to your computer using the USB-C port. Open Director device on your computer, zip the entire "Android/data/com.magewell.director/files/xcrash" folder and send the zip file to Magewell via the ticket system. Export with the Director device: Tap " > Feedback > Generate log file". Tap "Start". Agree privacy policy. Tap "Go to home screen" to reproduce the issue you've encountered. After you have finished reproducing the issue, tap " > Feedback" to go back to the "Generate log file" page. Tap "Stop", and then a .zip file is generated in the internal storage. (If it crashes again and reboots, a zip file will be generated automatically.)  (Optional) Tap "Export" to export it to the SD card or USB flash drive for more use. You can tap " > Feedback > Submit new feedback" to submit the log to the ticket system.