Knowledge Base Result
About 181 results
How to adjust volume when using USB Capture and USB Capture Plus for capturing
The volume adjustment procedure for USB Capture and USB Capture Plus family is basically the same, and the interface may change according to different product and version. 1Set the default playback device In the System Settings dialog box, click Sound to open the Sound dialog box. In the Output tab page of the Sound dialog box, select Headphones. 2Adjust volume in USB Capture Utility V3 Adjust the volume of each PLAYBACK audio in the Volume tab page Adjust the volume of each RECORD audio in the Volume tab page
Article ID: 302030038 USB Capture USB Capture Plus > Settings
How to check the revision of Pro Capture Dual SDI
You can find the revision number on the Pro Capture Dual SDI, as shown in the following figures. Different revisions have different dimensions. 1. Revision C1 Dimension: 116.2 mm x 64.4 mm 2. Revision C2 Dimension: 117.8 mm x 64.4 mm 3. Revision C3 Dimension: 117.8 mm x 64.4 mm
Article ID: 001020032 Pro Capture > Get Started
How to set Quad Link 3G SDI signal mode of Pro Capture SDI 4K Plus
It supports diver 4168 and later. Run "regedit" on Windows to open the Registry Editor. Move to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProCapture\Pro Capture Card Name\Board X, Channel X. Create a new DWORD key named “QuadSDIConvMode”. The optional value are: 0 - auto detect, 1 - fix to 2SI mode, 2 -fix to SQD mode. Reboot the PC to make the change take effect.
Article ID: 001050032 Pro Capture > Troubleshooting
How to start casting to USB Fusion
You can add a screencast scene through the following ways. Press and hold on the device for 2 seconds to switch to the screencast scene. At the lower left corner of the App, tap and select Screencast. On the Web UI, click Presentation > Scenes > Add, select Screencast. Then select the added screencast scene. Then, the current scene will display the screencast guide. You can see the clear guide on the monitor or HDTV connected to the HDMI OUT port. (The HDMI OUT is set to output PROGRAM, which is the default setting.) The guide displays the following information： The device's private hotspot name and password. The Wi-Fi and Ethernet that the device is connected to. The screencast steps and device name. Follow the guide to start casting. It supports 4 devices casting simultaneously, and you can hold to switch screencast images.
Article ID: 0007020001 USB Fusion > Get Started
How to use USB Capture HDMI Gen 2 and USB Capture HDMI Plus in Zoom Rooms
Magewell USB Capture HDMI Gen 2 and USB Capture HDMI Plus external capture devices have been certified for use with Zoom Rooms. To use either of these products in conjunction with Zoom Rooms, please follow the below steps: Connect your video source to a USB Capture HDMI Gen 2 or USB Capture HDMI Plus device, and connect the Magewell device to the Zoom Rooms computer via USB. Zoom Rooms will recognize the Magewell unit as a Content Sharing device and will begin sharing video and audio content. Magewell USB Capture devices support plug and play. Once you connect the device to the computer, you can use it without installing any drive. When you open the Zoom Room Controller, you can find the Magewell unit in the camera device list. If you cannot find it, please refer to Can't find Magewell capture device in Zoom Rooms.
Article ID: 0000020001 USB Capture USB Capture Plus > Get Started
Can't find Magewell capture device in Zoom Rooms
Windows In the Windows OS, right click , and select Device Manager. Then you can check whether the Magewell unit is in the Camera list. Not found: Check whether you have used the cable provided by Magewell, or you can connect to another USB port. Found: Check the privacy settings. Please refer to the 3rd section in Can't use or find Magewell capture device on Windows. macOS In the macOS, click Apple icon > About This Mac > System Report. Then you can check whether the Magewell unit is in the Camera list. Not found: 1. Check whether you have used the cable provided by Magewell. 2. Connect to another USB port. 3. If you have changed the color space with USB Capture Utility V3, refer to Video capture software can't find video capture device after changing the color format in USB Capture Utility V3 (Mac). Found: Check the privacy settings. Please refer to the 3rd section in Can't use or find Magewell capture device on MacOS.
Article ID: 0000050001 USB Capture USB Capture Plus > Troubleshooting
How to connect Eco Capture HDMI 4K Plus M.2 with HDMI Adapter
Connect the devices Align the plug connectors (CABLINE-VS connector) with the receptacle connectors on the Eco Capture HDMI 4K Plus M.2 and HDMI adapter and insert them parallel into the receptacle connectors . Caution: Please don't use PULL BAR for insertion of connector. There are possibilities to cause PULL BAR deformation or the rotation axis dropping out from the connector. Turn the PULL BAR to the receptacle connector side and lock it. The devices are connected. Un-mate the connector Lift the PULL BAR and release the lock with the receptacle connector. Then turn the PULL BAR to parallel to the PCB. Pull the connector out horizontally in parallel to PCB. Caution: Please don't use PULL BAR for un-mating the connector. There are possibilities to cause PULL BAR deformation or the rotation axis dropping out from the connector.
Article ID: 0003020001 Eco Capture > Get Started
How to connect Eco Capture 12G SDI 4K Plus M.2 and BNC connectors
Mate one plug of the 3G double-ended cable assembly marked with 3G to the BNC connector marked with 3G, and mate the other plug to the PCB receptacle marked with 3G. Mate one plug of the 12G double-ended cable assembly marked with 12G to the BNC connector marked with 12G , and mate the other plug to the PCB receptacle marked with 12G. Note: When mating, align the mating axes between the receptacle and plug, and insert the plug downward and perpendicular into the receptacle. Do not insert the plug at a slanted angle.
Article ID: 0003020002 Eco Capture > Get Started
Which revision of the Ultra Encode HDMI (or Ultra Encode SDI) hardware do I have?
With changes in internal component availability since Ultra Encode HDMI and Ultra Encode SDI were first launched, there are now two revisions of these products: rev A and rev B. The rev B version incorporates a more recent chipset and adds a power switch on the front of the device. Users can tell which version of the Ultra Encode hardware they have by the presence of this power switch, and when updating the device, they should deploy the appropriate firmware update specific to their revision. The revision B Ultra Encode units deliver the same capabilities as their earlier revision A equivalents. Our goal is that existing revision A devices continue to provide all original Ultra Encode functionality, while allowing revision B devices to take advantage of opportunities in the new chipset. While revision A is no longer sold, we are continuing to offer updates and bug fixes for these units to maintain their existing functionality. There may be additional enhancements in the future that are only available on revision B because they require the newer chipset.
Article ID: 0012050001 Ultra Encode > Troubleshooting
How to log into the Web UI of Director Mini
Director Mini can connect to a network via Ethernet or Wi-Fi. After Director Mini is connected to a network, you can use the following ways to access its Web UI. Using an Ethernet/Wi-Fi IP Address Ensure that Director Mini is powered on and has connected to a network. Swipe down from the top of the device's main screen to open the Control Center, where you can find the IP address of the Ethernet or Wi-Fi. Connect your computer and Director Mini to the same network. On the computer, open a browser, enter the IP address, and press Enter. Then you can see the Web UI login page. Enter your account name and password on the Web UI login page. The default account name is Admin, and password is Admin. Using Windows Network Discovery Director Mini supports SSDP-based network discovery, which you can use to access the device. On Windows, you can use the File Explorer to discover Director Mini. This method applies to Windows 7 and later. The following uses Windows 10 as an example. Ensure that Director Mini is powered on and has connected to a network. Connect your computer and Director Mini to the same network. On the computer, open File Explorer. You can: Click , and select File Explorer in the start menu. Hold down the key and press E on your keyboard. At the left panel of File explorer, click Network. In the Other Devices area, the name of Director Mini device is displayed as "Director Mini + Device Name (Serial Number)". Find your Director Mini device based on the Serial number. The serial number of Director Mini is the one that can be found on the back of the device, for example, A511220416050. Double-click the device icon to access the Web UI login page. Enter your account name and password on the Web UI login page. The default account name is Admin, and password is Admin.
Article ID: 0008020001 Director Mini > Get Started