How to supply power for Pro Convert

There are two ways to power your converter: Via USB: Plug in a USB cable for power supply. Via PoE: Plug in a Ethernet cable, which is connected to a PoE switch, for power and Ethernet connection.

How to configure Pro Convert via Web UI

Pro Convert allows you to set up and control it via a web-based user interface as an administrator account or a general user. You can get access to the Web UI using either NDI® Studio Monitor or USB RNDIS. Make sure that at least one of the following web browsers is equipped in your system. Microsoft Internet Explorer 11 Microsoft Edge Mozilla Firefox version 61 and above Google Chrome version 49 and above Apple Safari 11.1 and above Opera 55.0.2994.44 and above Method Ⅰ: Using USB RNDIS to configure Pro Convert For Mac users who are connecting via USB RNDIS for the first time, please download and install a RNDIS driver (like HoRNDIS) before connecting the USB cable. Connect your converter to your computer via a USB cable. Run your web browser, and type in USB RNDIS address to access the Web UI. The default address is http://192.168.66.1. Enter your account and password in the SIGN IN page, and configure the device after you login successfully. The default administrator account and password (case-sensitive) are as follows. Username: Admin Password: Admin Method Ⅱ: Using File Explorer to configure Pro Convert (For Windows) Open a File Explorer window. Select the Network, and turn on the network discovery function if a prompt window appears. Find your Pro Convert device in the Other Device section, where the detected device will be shown as "Pro Convert + #board index + (serial number)". Double click the converter icon to open the Web UI in your web browser. Enter your account and password in the SIGN IN page. The default administrator account and password (case-sensitive) are as follows. Username: Admin Password: Admin Method Ⅲ: Using NDI® Studio Monitor to configure Pro Convert From a computer in the same LAN, download and install Studio Monitor from NewTek official site https://www.newtek.com/ndi/tools for free. Launch Studio Monitor in your system. Click the Menu icon at the top left, and then choose your NDI® channel: device name > source name. Click the gear icon at the bottom right. Then the web UI of your chosen device pops up in your web browser. Enter your account and password in the SIGN IN page, and configure the device after you login successfully. The default administrator account and password (case-sensitive) are as follows. Username: Admin Password: Admin

How to change device name and source name

Pro Convert allows you to set up and control via a web-based user interface as either an administrator or a general user. Changing the device name requires administrator rights, while changing the source name only requires general user rights. This article illustrates how to change the device name and source name via an administrator account. A general user account can only change the video source name, steps of which are the same as those an administrator dose. 1Access the Web UI, and sign in as administrator For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI. 2Change Source name Click the NDI® tab. Change Source name. The default source name is #%board-id% (%serial-no%). board-id indicates the unit's rotary switch number. You can change the board-id via the rotary switch in your unit. serial-no indicates the unit's serial number labeled on its surface. %board-id% and %serial-no% are the only supported variables. You can change the source name to a string with maximum of 30 case-sensitive characters, which contains A to Z, a to z, 0 to 9, spaces and special characters like _-#()%. If you leave the source name empty, it will be filled in with the default value #%board-id% (%serial-no%) automatically after clicking Apply. Click Apply to save changes. 3Change device name Click the System > Network tab. Change Device name. The device name is a string of 1 to 30 non-case sensitive characters, containing letters a to z, A to Z, 0-9, spaces and special characters like _-+. Click Apply to save changes. Click Yes in the prompt dialog box. It may take a few minutes to make your settings take effect. 4Verify your settings Click the Dashboard tab in the Web UI, check Device name, and Name in NDI® > General section. Or open the NDI® Studio Monitor (click here to download the NDI tool). Then check the device name > NDI® stream channel. (See the picture below)

How to reset Pro Convert device

Resetting all settings will clear all your configurations. Connect your converter to your computer. Launch your web browser, and type in the USB RNDIS address to access the Web UI SIGN IN page. The default address is http://192.168.66.1. Please do not change it unless there is a conflict in your network. Click Reset all settings in the top right corner of the SIGN IN page. The reset process may take a few minutes.

How to manually update firmware for Pro Convert

You can update firmware via the Web UI with administrative right. Access the Web UI, and sign in as administrator. For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI. Click the System tab, and then select Firmware. Click Manual update. Select your local updates package in the prompt window, and then click Open to upload the updates package. Download the firmware update file from Magewell official Downloads: http://www.magewell.com/downloads. The device automatically verifies the update file. The unit uploads the file automatically if the verification is successful. In the Manual Update window, click Update. DO NOT shut down or reboot the device during the updating procedure. After loading successfully, click Reboot to complete the update. The reboot process may take a few minutes. Login the Web UI again and check the current Firmware version number in the Dashboard tab. The Firmware version should be the same as the one you've uploaded.

What to do if I forget the password of Pro Convert device

We can't help you retrieve your password if you forget it. However, you can create a new password instead. If you are a general user, ask your administrator to assign a new password for you. If you are the administrator, you need to reset all settings to default values, then set a new admin password. 1Forget the general user password Access the Web UI, and sign in as administrator. For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI. Click the System tab. Click Set password, which appears when you approach the cursor to your user name. Type in a new password, and confirm it in the prompt window. The password is a string of 1 to 32 case-sensitive characters, which contains A-Z, a-z, 0-9 and special characters _-~!@#$%^&*-+=. Click OK. 2Forget the admin password Connect the device and your computer via a USB cable. Launch your web browser, and type in the USB RNDIS address to access the Web UI SIGN IN page. The default IP address of USB RNDIS is http://192.168.66.1. Please do not modify it unless there is a conflict in your network. Click Reset all settings in the top right corner of the SIGN IN page. The reset process may take a few minutes. Sign in the Web UI with default admin account (case-sensitive): Admin, Admin. Click and enter System tab. Click Set password appeared when you approach the cursor to your user name. Type in new password, and confirm the new password in the prompt window. The password is a string of 1 to 32 case-sensitive characters, which contains letters A-Z, a-z, numbers 0-9 and special characters _-~!@#$%^&*-+=. Click OK.

How to check SDK version

SDK V3 under C:\Windows\System32, right-click the LibMWCapture.dll file and then click Properties. In the LibMWCapture.dll Properties dialog box, click Details and then view the File version. SDK V2 under C:\Windows\System32, right-click the LibXIStream2.dll file and then click Properties. In the LibXIStream2.dll Properties dialog box, click Details and then view the File version.

How to check NDI output format

Log in Pro Convert Web UI. Enter the Dashboard tab page, and then view the Resolution and Frame rate under the NDI > Video category.

How to check the serial number of Magewell products

This topic describes how to check the serial number of various Magewell product series. Pro Capture Family, Eco Capture Family USB Capture (Plus) Family Ultra Stream / Ultra Encode Family Pro Convert Family Pro Capture Family, Eco Capture Family Method 1: On device package Find the serial number on the package of your capture card. Method 2: On device The stickers on the capture card are printed with serial number and P/N code. The first set of code is the serial number. Method 3: Through driver panel (for Windows) Call the driver panel of capture card. Enter the Info tab page to view the Serial number. Method 4: Through command line (for Linux) Run the following command in the Terminal to view the device information. For Pro Capture card, run: mwcap-info -i For Eco Capture card, run: mweco-info -i Under Device, view the Serial number. USB Capture (Plus) Family Method 1: On device package Find the serial number on the package of your capture device. Method 2: On device Check for the product serial number (S/N) at the back of your capture device. Method 3: Through USB Capture Utility This method applies when only one USB Capture is connected to the host. On the host to which USB Capture is connected, open USB Capture Utility V3. If multiple USB Capture devices are connected to the host, select a device at the top of USB Capture Utility. Enter the Info tab page to view the Serial number. Ultra Stream / Ultra Encode Family Method 1: On device package Find the serial number on the package of Ultra Stream / Ultra Encode. Method 2: On device Find the serial number on the back of your device. Method 3: Through Web UI Log in to the Web UI of your device. Access the About tab page, and check Serial Number in the About area. Pro Convert Family Method 1: On device package Find the serial number on your device package. Method 2: On device Find the serial number on the back of your device. Method 3: Through Web UI Log in to Pro Convert Web UI. Enter the Dashboard tab page, and then view the Serial number under the Pro Convert category.

How to check the driver version of Magewell product

Method 1: Through driver panel (for Windows) Call the driver panel of capture card. Enter the Info tab page to view the driver version. Method 2: Through command line (for Linux) Run the following command in the Terminal to view the device information. For Pro Capture card, run: mwcap-info -i For Eco Capture card, run: mweco-info -i Under Device, view the driver version. Method 3: Through command line (for MacOS) For Pro Capture card: Run the following command in the Terminal: kextstat | grep ProCapture The numbers enclosed in the parentheses after com.magewell.ProCaptureDriver stands for the driver version.