Short FAQs about Ultra Stream HDMI/SDI

Will Ultra Stream encoder add support for 4G-LTE USB wireless modems for live streaming? This feature has been supported in the latest release. Can the Ultra Stream encoder be used as a USB capture device? No. The Ultra Stream encoder is a standalone offline encoding device. The USB interface on the device should only connect with external USB disk and other storage devices to store recorded video, and it cannot connect with the host computer to transmit signals. Does the microphone jack of Ultra Stream HDMI only support mono audio? Yes. It only supports mono audio input. Does the microphone jack of Ultra Stream HDMI support both microphone and headphone? No. It only supports microphones. Does the microphone jack of Ultra Stream HDMI support line in audio input? This microphone jack is designed for microphone input. Please do not use it for line in audio input. The power of line in audio is relatively high and can result in device damage. Can I use the recording and streaming functions of Ultra Stream HDMI/SDI at the same time? Yes. You can simultaneously operate the recording and streaming functions through the mobile app or the buttons on the device. How to simultaneously start recording to phone and to USB flash disk? You can start recording to phone by tapping the recording button in the "LOCAL" page of Ultra Stream app. You can start recording to USB flash disk by tapping the recording button in the "REMOTE" page of Ultra Stream app or pressing the recording button on the Ultra Stream device. Can I set one live stream server to use the main stream and the other to use the sub stream? No. When the Ultra Stream encoder streams live video to two servers at the same time, you must apply either main stream or sub stream on the two channels of video stream at the same time. Does the Ultra Stream encoder support Wi-Fi that requires web page authentication? No. The Ultra Stream encoder can't be started due to the use of wrong power connector. What should I do? If you are using products made before November 2018, the power chip of your Ultra Stream encoder may have been burned and needs to be returned to the factory for repair or replacement. The hardware design of products made in or after November 2018 have been refined. Even if the wrong power connectors are used, there will be no physical damage to these products. Ultra Stream encoder doesn't display RTMP server list properly on some Android devices Ultra Stream software currently supports only Chinese and English. Please set your phone's system language to English to solve the problem. Do Ultra Stream encoders support the output of H.265 4:2:2 video stream? No. Do Ultra Stream HDMI/SDI encoders support 8Mbps encoding bitrate? Yes. Note that when the encoding bitrate is 8Mbps, only one RTMP or RTSP stream can be streamed. Do Ultra Stream encoders have firmware degradation function? No. After configuring the Ultra Stream encoder via the App or Web UI, can I control the start/stop of recording or streaming without the App or Web UI？ Yes. You can control the start/stop of recording or streaming by pressing the buttons on the Ultra Stream encoder. The Ultra Stream encoder is always in the startup state Please use the power adapter provided by Magewell. Do not use the USB port on the computer. Can Ultra Stream encoders simultaneously stream to YouTube and Facebook? Yes. The color of the video streamed from Ultra Stream is different from the color of the original video Please update the firmware to the latest version. Do Ultra Stream encoders support RTMPS protocol? RTMPS protocol can be supported by updating the firmware to the latest version. What are main stream and sub stream? How to set them? The main stream and the sub stream refer to two sets of different encoding parameters, and the encoding parameters of the main stream are generally higher than that of the sub stream. For example, the main stream can be set to 1080p@60fps High Profile, 4Mbps, while the sub stream can be set to 720p@60fps Main Profile, 1Mbps. Parameters of the main stream and sub stream can be set through the Web UI or mobile App. In the Web UI or mobile App, you can tap on "SETTINGS > Encoding Parameters >" to set the parameters of the main stream and sub stream, and specify streams for live streaming and recording. How can I visit the settings page of Ultra Stream HDMI/SDI encoders on the computer? Please refer to this article: How to configure Ultra Stream via Web UI. How do I pair my phone with the Ultra Stream HDMI/SDI encoder if I don't have Wi-Fi service? When pairing over bluetooth, you can enable the AP mode by configuring on the Web UI or double-pressing the broadcast button on the Ultra Stream HDMI/SDI device if the phone has turned on Wi-Fi on but is not connected to any hotspot. In that case, phones can connect to this hotspot, code and pair with Ultra Stream. For details about how to enable the AP mode, see How to turn on the Wireless AP mode of Ultra Stream.

What versions of NDI^® SDK are compatible with Pro Convert?

NewTek NDI 3.5 SDK and later are compatible with Pro Convert.

How to turn on the Wireless AP mode of Ultra Stream

Do any of the following oprations to turn on the Wireless AP mode of Ultra Stream. By default, the Wireless AP mode is enabled. Resetting all device settings will enable AP mode. In the mobile client app, go to SETTINGS > Wi-Fi to enable AP. Note that your phone and the encoder must be close to each other (less than 10m apart, the closer, the better.). Click Enable AP in the Network tab, after logging into the Web UI successfully. Double click the green LIVE button located on the device panel to turn off/on the AP mode.

Use mobile broadband to live stream

This feature is especially designed for users who don't have Wi-Fi or Ethernet network. Instead, the device will be connected to the network via a 3G/4G USB modem. It gives you more flexibility in accessing the Internet so that you can stream anywhere at anytime. 1Plug a USB modem, the power cable, and HDMI input signal into your encoder. 2Turn on Wi-Fi and Bluetooth on your phone, and make your device discoverable to nearby devices. Turn on Location Services and authorize to the app for Android 6.0 and above. Your phone and encoder must be close to each other (less than 10m apart). 3Download and open Ultra Stream app, searching for devices. 4Connect the unit via AP Mode. Select your encoder and tap CONNECT. Enter the device passcode in Pair to device, if the encoder has a passcode. 5Stream through USB Modem From the device list, tap to enter the SETTINGS > Streaming Server, add the platform for live streaming. Enter URL, Stream Key, choose the Mobile Broadband as the prime network, and then click Done. By default, the network connection priority is: Mobile Broadband > Ethernet > Wi-Fi. The device scans the available network according to the order and connect to it for streaming. If the current network is disconnected, the unit automatically re-scans according to the priority. 6Press the LIVE button located on the top panel of the device to start streaming.

How to set the IP address for Pro Convert

In a DHCP-enabled LAN, the Pro Convert device is plug-and-play Connect the converter to Ethernet network and power it up, then the unit will be assigned an IP address automatically, and the device is ready to work. To have great control on the device, like changing encoding/decoding parameters, you need to use the Web UI. Do the following steps to open the Web UI. For Linux and MacOS users, refer to the non-DHCP network operations below to get access to the Web UI and log in, then you can configure the device and monitor device status. For Windows user, do the following steps to open the Web UI: Open a File Explorer window. Select the Network, and turn on the network discovery function if a prompt window appears. Find your Pro Convert device in the Other Device section, where the detected device will be shown as "Pro Convert + #board index + (serial number)". Double click the converter icon to open the Web UI in your web browser. After logging in successfully, you can do the configurations and monitor device status.If you forgot the password, click Reset all settings at the top-right corner of the SIGN IN page to set all parameters back to the default values, then you can log in with the default administrator account (case-sensitive): Username: Admin Password: Admin Note that the reset option is only available when connecting the convert directly to the PC via USB RNDIS.   In a non-DHCP LAN, you will have to set IP address manually in the Web UI Get access to the Web UI via USB RNDIS a. Connect your computer and your device. b. Type http://192.168.66.1 in your web browser to log in. If you can’t see the SIGN IN page, do the following steps to find the RDNIS IP address. Linux Launch the terminal. Type in "ifconfig -a", and find an IPv4 address of the form 192.168.xxx.2. MacOS Launch the System Preferences. Choose Network > Pro Convert, and check its IP Address. Windows Type "cmd" in the search bar to start the command interpreter. Type in "ipconfig", and find an IPv4 address of the form 192.168.xxx.2. If 192.168.xxx.2 is taken, the IP address would automatically change to another value within the ranges of 192.168.xxx.2 to 192.168.xxx.254. Login Sign in using the default administrator account (case-sensitive). Username: Admin Password: Admin If you forgot the password, click Reset all settings at the top-right corner of the SIGN IN page to set all parameters back to the default values, then you can log in with the default administrator account. The reset option is only available when connecting the convert directly to the PC via USB RNDIS. Set IP address manually a. After logging in with an admin account, go to System > Network. b. Turn on Set IP Address Manually, and then enter a new IP address, Subnet mask, Gateway, and DNS server. The IP address must be within the same network segment with your PC. c. Click Apply to save changes.   Reference For the latest Pro Convert products, please visit our official website: https://www.magewell.com/pro-convert. For the list of NDI-enabled software, please refer to http://www.magewell.com/compatible-software.

The audio devices enumerated by WebRTC have the same name

Scenario When a user uses WebRTC on Linux to enumerate video devices and audio devices, the names of different Pro Capture video devices appear normal, but the same names are displayed for different Pro Capture audio devices. As shown on the right, the names of the four Pro Capture audio devices are all displayed as "Pro Capture Endpoint Stereo." Solution Open file: /lib/udev/hwdb.d/20-pci-vendor-model.hwdb Comment out the information related to the capture card, as shown on the right. Run the following commands for the changes to take effect: sudo udevadm hwdb --update sudo udevadm control --reload

Compatibility issues between the Pro Capture card and Media Foundation interface

Pro Capture cards that support CC (Closed Caption) function have compatibility issues with the Media Foundation interface. This problem can be solved by disabling CC. Steps are as follows: Install Pro Capture driver (version 4060 or above). Open the Registry Editor, and then open the path: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProCapture\$(CARD_NAME)\Board X, Channel Y. Set the value of EnableCC to 0. Restart the computer.

What to do if I forget the password of Web UI

Please refer to the following steps to reset all settings, so that the password of Web UI can be reset to Admin. Reset all settings of your device. In the Ultra Stream app, go to SETTINGS > General > Reset, and then tap on Reset All Settings. Long press the Red REC button on the Ultra Stream device panel for 5 seconds until all indicators light up. Then all parameters will restore to factory default value. After the device recovery is complete, use the Ultra Stream app to re-configure your device. Check the IP address of Wi-Fi or Ethernet in SETTINGS. Enter the IP address in your PC browser, reconnect your device, open the Web UI and sign in with the default account: User name: Admin Password: Admin

How to reset the EDID of HDMI capture device

Pro Capture, Eco Capture Family Call the driver panel of capture card. In the HDMI tab page of the driver panel, click Reset under EDID. USB Capture (Plus) Family Open the utility software USB Capture Utility V3. In the HDMI tab page of USB Capture Utility V3, click Default under Capture device EDID. Relevant Topic: Use the driver panel of capture card to edit EDID Relevant Topic: Use USB Capture Utility V3 to edit EDID

Screen shows "No Signal" or "Unsupported Signal" when I use Magewell capture device

1Check if the resolution of the signal source exceed the processing range of the capture device Please refer to the tech spec of the capture device on the Magewell official website. The highest supportable resolution can be found in the Input Features section. 2Check if the signal source works normally Connect the signal source to other receiving devices (such as TV). If the other receiving devices cannot display videos normally, the problem should come from the source. Or connect your capture device with other signal source. If the capture device works normally, the problem should come from the original source. 3Check the status of cables and interfaces Use the recommended brands of cables or use the Mini Repeater HDMI 4K to enhance the signal. Mind the length of cables. If the cable is too long, the quality of signal transmission will be damaged. For USB Capture (Plus) devices, make sure they are used with the original USB 3.0 cables provided by Magewell. Check if all interfaces are firmly connected. If there are any worn interfaces, use alcohol pads to wipe the interfaces. If there is a adapter between the signal source and the capture device, replace the adapter. If there is a signal splitter, connect the source directly to the capture device. 4Steps for HDMI devices Make sure the signal source is not encrypted by HDCP because HDCP signals are not allowed to be captured according to the law. Reset the EDID. (See How to reset the EDID of HDMI capture device)